Service Administrator

5 months ago

Broxburn, United Kingdom Eastern Western Motor Group Full time

**Service Administrator**

**Eastern Western Motor Group**

**Salary up to £26,000**

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- YourDISCOUNTS is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.

**What are we looking for?**
- Previous experience of Service department operations.
- The ability to create repair estimates and advising customers on works required.
- Previous experience of Fleet company authority portals such as 1link, RTC, Tranman.
- Previous experience of Workshop Control operations would be an advantage.
- The ability to work in a fast paced environment and operate within a team delivering outstanding levels of Service, both internally and externally.

**Role Overview**:

- To greet customers in a courteous and efficient manner both in person and by telephone.
- To advise customers and colleagues on service and or repair requirements.
- To maintain up to date product knowledge of vehicle service repair and; warranty policies and product changes.
- To supply accurate and timely estimates for necessary work when requested.
- To accurately record and communicate customer work instructions.
- Prepare and present invoices in a consistent and professional layout.
- Listen to and record customer complaints in the Company Complaint Log as instructed and review with Department Manager where appropriate.
- Assist in maintaining your workstation and reception area ensuring a clean desk policy is kept at all times.
- Maintain the Group Dealer Management System with up to date customer record information for future follow up and marketing.
- To process all job cards invoices in a timely manner ensuring work in progress is kept to a minimum.
- To correct and resubmit any invoice corrections as quickly as possible.
- To maintain a good filing control system to aid any future audit process.

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