Concierge

3 weeks ago

Glasgow, United Kingdom McCarthy Stone Full time

**Development Name**: Ashbrae

**Salary**: **£11.30** per hour

**Hours**: **8 **hours per week - Monday to Friday

**Benefits**: Group Personal Pension, Life Assurance, Medical Screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.

**About the Role of a Concierge**

We are seeking a passionate and customer centric Concierge to exemplify the high-quality customer standards that we are renowned for. A Concierge is a diverse role encompassing front of house management, facilities, event coordination and customer service.

**Some of the Concierge duties within this role include**:

- Helping Homeowners settle into their new home and to enhance their quality of life thereby enabling them to maintain their independence
- Providing a professional front of house service and welcome all visitors in a friendly manner.
- Being available to all Homeowners to offer help, support, and advice as necessary.
- Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
- Managing the development -, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
- Dealing with emergency situations as they arise in a professional way.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- To be reliable and flexible to deal with out of hour’s calls and emergencies on the development.
- Thrives in a busy a varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts.

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £11.30 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: One location

Reference ID: MCCWR817865

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