Workplace Experience Lead

2 months ago

Glasgow, United Kingdom Sodexo Full time

Job Introduction
Here at Sodexo, we have a unique opportunity for a Workplace Experience Lead to join our team based at one of our key corporate clients in Glasgow. Your focus will be to provide a 5* service to the building users, owning the floors of the building whilst offering a personalised service to the day-to-day employees and visitors.

Working in partnership with all service lines within the building you will ensure the customer experience is seamless and tasks are completed to the highest standards.

This exciting new opportunity will be based in a brand-new office overseeing two floors. Facilities management experience is essential. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

Main Responsibilities
**What you’ll do**:

- Manage and deliver operational excellence across all Sodexo services, including maintenance, PPM, cleaning, logistics, conferencing and meetings, reception, dram shop.
- Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
- Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices.
- Deliver services in line with the business ethos, delivering innovative solutions to the client’s expectations.
- Work as part of a team ensuring high standards of service, customer satisfaction and contract retention. To comply with Sodexo procedures, Health and safety and all legislative requirements.
- Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
- Effectively manage and develop, undertake appropriate training, and staff development under line management responsibility.
- For a full list of responsibilities please view the attached job description_

**What you bring**:

- Knowledge of working in a management role within the high-end FM or hospitality service industry
- Leadership skills and knowledge
- People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
- Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
- Management knowledge of health & safety and food safety
- Ability to make independent decisions
- Able to work on own initiative within a team environment
- Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
- Able to demonstrate attention to detail and adherence to standards
- Analyse problems analytically, develop opportunities and implement innovative solutions

**Desirable**
- Proven experience in managing P&L accounts
- Proven operational knowledge, skills and experience in managing TFM operations
- Manage multiple workloads and shifting priorities
- Ability to interpret and utilise complex and varied financial and commercial information
- Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.
- Achieve set standards and operate to performance criteria, for example, health and safety, hygiene
- Self-motivated and able to work on own initiative within a team environment

About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description
£30,000pa - £32,000pa + excellent benefits

Location: Glasgow G2

Permanent

Work Pattern - 40 hrs pw Monday to Friday hours of work between 7am-6pm, flexibility required to support with possible later events and to meet business demands

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you

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