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Experience Ambassador

4 months ago

Glasgow, United Kingdom CBRE Full time

Posted- 06-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Building Management, Customer Service- Location(s)- Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland- CBRE Global Workplace Solutions is a global provider of integrated facilities and corporate real estate management. We are recruiting an Experience Ambassador to join the close-knit team located in Glasgow, Scotland where they will be working alongside one of our major Tech Clients.
- **Role Responsibilities**:

- Ensure image of front of house is maintained
- Answer telephone queries in a courteous manner
- Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained
- Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance
- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
- Follow required emergency prevention and operational controls
- Report all accidents, occupational illnesses and emergencies
- Helpdesk
- Fleet Management
- Client System based tasks (such as invoice uploading)
- Office Management
- Admin/Finance support
- EHS Training
- Records Archiving
- Work Order Management
- Room/Event Set up
- Mail room and furniture management.

**Person Specifications**:

- Experience within a Customer Service environment providing guest and reception services to the highest standard
- Good basic education, computer literate, preferably some data entry experience
- Demonstrate a natural passion and understanding of quality customer service
- Takes great pride in personal presentation, adhering to appearance standards for the team
- Embrace and deliver the Client's brand programme and to operate as part of the “One Team” culture across the site
- Responsible for visitor and local end user experience
- The custodian of the Brand
- Constant pulse on the end user experience, acting on customer feedback
- Provide a courteous greeting service, greet visitors; provide badges, assistance and guidance to visitors as required.

**Hours of Work: 08:00-17:00**

**About CBRE Global Workplace Solutions**:
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
- **Application Process**:

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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