Administration Assistant
2 weeks ago
The Royal Wolverhampton NHS Trust are looking to appoint a proactive and enthusiastic Administrator to support our Clinical Nurse Specialists within the Community Paediatric Service. This is an exciting opportunity for a dynamic and motivated individual to join our administrative team based at the GEM Centre.
The job holder will be required to utilise effective time management skills to undertake a variety of duties associated with supporting our Clinical Nurse Specialist Team at the GEM Centre. Using time management skills, the job holder will proactively utilise a range of IT systems including Microsoft Office packages (Word, Excel and Outlook) to undertake administrative duties to problem solve and deal with enquires effectively.
To demonstrate competent interpersonal skills with staff, young people, parents, carers and professionals on the telephone and face to face, providing routine, non-clinical information where appropriate.
To problem solve, dealing with enquiries effectively and responsively - redirecting if necessary / appropriate to do so.
To deal with queries, checking data with staff and patients.
To communicate information verbally and in writing and communicate routine information with patients and staff.
To plan and prioritise own workload.
To provide support to colleagues, both admin and clinicians as appropriate and when needed, this may include sending out letters, uploading of documentation / scanning, and inputting of data.
To follow Trust and Local department policies.
Demonstrates own activities to new or less experienced employees.
Undertake surveys or audits, as necessary to own work i.e. Complete staff surveys, complete basic audit pro-formas.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
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