Administration and Clerical Apprentice

8 months ago


Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

Whilst in the development role the apprentice will work towards the following: To always operate within the local Standard Operating Procedures relevant to the area of work To accurately input data on to the dedicated Cohort occupational health database and ensure that information entered is updated accurately in line with the protocols set by key systems administrators. To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents as instructed) as directed by the senior member of staff. To always demonstrate excellent customer service skills. To assist with checking records and pulling files in readiness for clinics to ensure that all information is available to nursing staff.

To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard. To input, retrieve and update information and records using the departmental and Trust computer systems, as required. Assist the administration team with greeting visitors to the department and notify the appropriate member of staff. To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.

To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures. To always maintain the rules relating to patient confidentiality. Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment. Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role. Any other adhoc duties as and when required in line with service needs and commensurate within this training position.


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