Customer Implementation Consultant

3 days ago

Manchester, United Kingdom Evotix Full time

**Customer Implementation Consultant**
- _ Are you passionate about _building trust with clients to create the best customer experience?_
- _ We are looking for someone who’s_**_ highly driven, determined_**_, and _**_self-motivated_**_ to join our Customer Success team_.

**Who We Are**:
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.

We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.

At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% per annum. People join us because they are for a challenge and want to make a difference. We are informal and open - sharing a passion for our mission and a focus on “getting it done”.
- We’re a strong team with a powerful ethos: we want to make a difference
- We’re informal and open, whether we’re sharing ideas on the office floor or jokes at a regular team-bonding event
- We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated
- We’re unconventional - we embrace bold thinking, new perspectives and curiosity
- We’re radically candid - we regularly give and embrace feedback so we can take a step forward each month, together

**Think you’re a fit for Evotix?**

As a Product Owner You will:

- Be “the face of Evotix” in delivering implementation projects
- Engage with the Business Development Team, Solutions Consultants, Customer Success Managers, the Tech Support Team and Customers to plan delivery and ensure a smooth transition from sales to completed delivery
- Collaborate with customers to define the optimal configurations based on requirements, challenging assumptions, recommending potential solutions and probing for further detail where appropriate
- Manage projects to ensure outstanding client actions are regularly chased so not to delay the delivery of project milestones
- Develop and maintain a strong implementation control - i.e. project plans, meeting notes, actions, risk and issue logs, etc.
- Play an active role in your ‘customer success squad’ collaborating on tasks with your fellow squad members
- Spot opportunities where customers require additional configuration services or training, or where they may benefit from additional functionality

**What you’ll bring to the table**:

- Passion for EHS, its impact on our customers, their customers, and the world - creative & willing to push the envelope.
- A bias toward working in a fast-paced environment that requires strong collaboration and time management
- High level interpersonal, project management, communication and problem-solving skills
- Demonstrated ability to listen carefully to truly understand client needs and concerns

**And you are also**:

- A self-directed, rapid learner with high drive and determination
- Collaborative - maintains strong internal relationships and acts as a critical linkage between stakeholders and technical teams
- Strong communicator and influencer - both written and verbal
- Detail Oriented - maintains insight into technical features and capabilities of the product
- At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference
- Work perks include a competitive base salary, bonus, birthdays off, regular social events, a mental wellbeing program, and unlimited holiday
- We encourage you to utilize your unique skill sets and passions to the fullest (through our self-development and company training programs).
- Hybrid schedule Have the luxury of working from home AND connect with your team in the office

**Wanna be a superhero? Put on your cape and join us**

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