Senior College Services Advisor

7 months ago

London Bridge Station, United Kingdom Kaplan International Full time

**Senior College Services Advisor (HR and Finance)**

**Reference number**: JR234836

**Location**:London Bridge

**Working pattern**: Full-Time

**Contract Type**:Permanent

**Number of roles**:1

**Salary**: £26,500 - £29,000 Per annum + Benefits

We are looking for a **Senior College Services Advisor (HR and Finance)** to join our team.

As a Senior College Services Advisor this role will sit within the Compliance, HR, and Finance team, and lead or support across the whole range of responsibilities below:

- Provide excellent customer service in a student facing environment.
- Processing the hiring and onboarding of college staff.
- Administrative tasks within our HR system (Workday) such as job requisitions, job changes, etc.
- Handling compliance matters related to staff hiring such as right to work checks, DBS, etc.
- First point of contact for HR staff queries.
- Processing student refunds.
- Chasing and monitoring student debtors.
- First point of contact for student queries regarding tuition fees.
- Maintain accurate information on the student management system.
- Provide administrative support across the team’s functions and oversee the administration of the wider team in agreed areas.
- Assist compliance with regulatory frameworks.
- Have a flexible approach to work, for example some out of hour’s work may be required during busy periods.

This is an excellent opportunity for a College Services Advisor, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

**What you’ll bring to the role**
- Ability and willingness to deliver excellent customer service skills.
- High level of verbal and written communication skills.
- Strong interest in working in education and in particular with international students.
- Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).
- Excellent organisational skills and the ability to manage time effectively.
- Willingness to work flexibly.
- Experience of working as part of a team to achieve goals, ideally with some experience of having led activities or teams.
- Attention to detail and demonstrable understanding of the importance of confidentiality.
- Ability to take initiative.
- A strong commitment to Equality, Diversity and Inclusion.

**What we do**

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

**What we offer**

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments**

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

£26,500 - £29,000 Per annum + Benefits

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