Commercial Assistant

4 months ago


SouthendonSea, United Kingdom Inflite Engineering Services Ltd Full time

**JOB PURPOSE**:
The role will be responsible for directly administering and managing key accounts for Inflite’s customers.

**MAIN RESPONSIBILITIES AND DUTIES**:

- Work with suppliers and internal departments providing daily continuity, feedback and updates on open repairs
- Administer workflow through to completion meeting customer driven targets
- Directly liaise with customers to answer work order status enquiries
- Respond to RFQ’s, and react to customers within targeted timeframes whilst exceeding customer expectations on established customer service standards.
- Work to department sales target’s alongside the commercial manager maximising each and every sales opportunity
- Build and nurture customer relationships, co-ordinate open orders
- Create and continually update customer status reports
- Effectively manage potential customer complaints.
- Gain customer confidence and provide feedback to the customer on non-compliant orders, relay technical information between the workshop engineers and the customer
- Evidence / report customer induced damage.
- Gather commercially sensitive information from customers on pricing, performance and possible opportunities to improve and grow the business
- Administer direct sales enquiries, nurture new business opportunities
- Preparation of commercial quotes and invoices ensuring these are of a high standard and approved by the Commercial Manager
- Assist the commercial manager in delivering contract proposals, pricing and presentations
- Advise and assist with contract queries, invoicing issues and credit control
- Complete all tasks accurately, in a timely manner and ensuring customer and departmental deadlines are met
- Perform any other duties within your capabilities as directed by the Company

**Required Skills and Experience**:

- A high Level of Customer Services
- Conscientious confident, computer literate
- Well organised and articulate
- Excellent attention to detail skills
- A good working knowledge of Databases and appropriate software packages.

**Job Types**: Part-time, Permanent

Expected hours: 25 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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