Local Customer Service Advisor

2 weeks ago


Lanark, United Kingdom Tuffnells Full time

**About the Role**

Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on

We are looking for a Local Customer Service Advisor, based in our depots to be part of a dedicated team that works together to provide excellent customer service. You will be a key part of the Tuffnells team and play a huge part in our growth and success. This role is about more than just customer service, it is about putting our customers at the heart of what we do every day.

This role is working 37.5 hours per week, **Monday - Friday between 8am - 6pm**

If you are looking for flexibility in your working days or hours, then feel free to discuss this as part of the interview process as we always look to accommodate needs of our team to suit their work life balance.

As a Local Customer Service Advisor, you will manage and handle customer queries that are directed to you from the customer experience centres as alerts, you will resolve these in a timely manner and respond to the customer directly. You will also work closely with the depot teams to resolve any issues.

**You will need to**
- Ideally have some previous experience in customer service
- Be motivated and passionate and have a strong track record of delivering great customer service
- Have a strong work ethic and desire to work as a team to help Tuffnells succeed
- Demonstrate excellent communication both verbally and written
- Have the ability to build effective customer relationships to strengthen connections and understand requirements to support retention
- Ideally have a Supply chain and logistics background

**What's in it for you?**
- Monday to Friday Working Hours
- Recommend a Friend Scheme - refer someone to work here and you could each receive a **£500 bonus**:

- Free Employee Assistance Programme
- **Access to MyRewards** - Tuffnells Reward and Recognition platform, including discounts at hundreds of retailers
- 25 days annual leave (rising with length of service) + 8 days Public Holidays
- Free Parking at Office
- Free Uniform
- 4% Employer Pension Contribution
- Life Assurance

**About Tuffnells**

We are the number one next-day carrier of irregular-sized parcels and freight.

A ‘People First' business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.

We believe that a culture of equality, diversity and inclusion not only benefits our company but supports wellbeing and enables our team members to feel that they belong.

We are committed to promoting a working environment based on dignity, trust and respect, and one that is free from discrimination, harassment, bullying or victimisation.

We are proud of our company values and always look to take **PRIDE** in what we do - **People, Respect, Integrity, Deliver, Excellence.**

**What Next?



  • Lanark, United Kingdom Search Full time

    Customer Service AdvisorLocation - Uddingston (free parking)My client based in Uddingston are looking for a Customer Service Advisor for the below opportunities.Salary - £25k - £27kHours - Monday to Friday 9am to 5pm - NO WEEKENDSDuties and Responsibilities: * High volume Inbound calls taking orders, uplift requests and help with general enquires* Set up...


  • Lanark, United Kingdom Barclays Bank UK PLC Full time

    Customer Service Advisor Isle of MannAs a Barclays Customer Service Advisor, you will get an exciting opportunity to act as the first point of contact for our International/Offshore clients. In this role you will provide a confident, professional and knowledgeable service at all times to ensure their needs are met. You'll also be liaising with both internal...


  • Lanark, United Kingdom Tuffnells Full time

    **About the Role** Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on! We are...


  • Lanark, United Kingdom Search Full time

    Are you passionate about giving great customer service? Looking for a new challenge in a very customer focused company?Then this opportunity is for you… Inbound Customer Service AdvisorLocation - Bellshill, North Lanarkshire Salary - £23,694Hours - 11am - 9:30pm 4 days on 4 days off the whole of the year (flexible with this so could be 9/8 hour shift)...


  • Lanark, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA market leading logistics provider for the healthcare sector based out of Cumbernauld. You'll be joining a friendly and supportive customer service team, and become part of a fair and collaborative organisation dedicated to ongoing career development. Your new roleYou will be working in a fast-paced environment managing individual customer...


  • Lanark, South Lanarkshire, United Kingdom Reed Talent Solutions Full time

    Customer Service Advisor – Glasgow Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Glasgow.The aim of the role will...


  • Lanark, United Kingdom Hamilton Ross Group Full time

    **The Hamilton Ross Group are leading suppliers of Agricultural, Groundcare and Construction machinery in Central Scotland.** **Responsibilities**: Reporting to the Service Manager, you will be responsible for assisting them and the rest of the team with the day to day running of the Service Department and in conjunction with the service manager, this role...


  • Lanark, United Kingdom Page Personnel Finance Full time

    Our client is looking for a Customer Service Client Details Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management Description · Confirm order lead time with customer...


  • Lanark, United Kingdom Nicholson Plastics Full time

    Nicholson Plastics is a market leader in the manufacture and supply of Water Tank solutions. The company has over 50 years’ experience in the Water Storage market in the UK market. The company also offers full end to end project management service, supporting the design, manufacture and installation of solutions for the water storage industry. Our company...


  • Lanark, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur exclusive client is an established worldwide organisation specialising in the manufacturing of a wide range of electronic products. Your new company is renowned for its innovation, quality of product, and excellent customer service. We are seeking a skilled and dedicated individual to join its Internal Customer Service team.Your new...

  • Customer Team Member

    3 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 110 Main Street, Forth, ML11 8AB Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (until 10.15pm) and weekends, to be discussed at interview Full training...

  • Customer Team Member

    2 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 79 Main Street, Carnwath, ML11 8HH Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings, store opening 5:30am afternoons, late evenings, store closing 10pm and weekends, to be discussed at interview. Full...

  • Customer Team Member

    2 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 75 Carlisle Road, Blackwood, Lanark, ML11 9RZ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Working evenings and weekends, to be discussed at interview Full training given As a customer team member at Co-op, you’ll provide friendly,...


  • Lanark, United Kingdom Rosemount Car Sales and MOT Centre Full time

    We are looking for a friendly, organised and welcoming Service Receptionist to join our small family run Garage/MOT Centre. Duties include dropping off customers and vehicles. Administration tasks, answering phone calls, filing, billing, ordering parts for vehicles, organising paperwork and invoices. Would prefer applicant to have previous garage...

  • Customer Team Member

    3 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 75 Carlisle Road, Blackwood, Lanark, ML11 9RZ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Member

    3 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 75 Carlisle Road, Blackwood, Lanark, ML11 9RZ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including late evenings (store closing) and weekends, to be discussed at interview Full training given As a customer team member at...

  • Customer Team Member

    2 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 110 Main Street, Forth, ML11 8AB Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (6:15am), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a...


  • Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 110 Main Street, Forth, ML11 8AB Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days including early mornings (from 6:15am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview. Full...


  • Lanark, United Kingdom Search Full time

    Customer Service/Sales Team Leader Salary - £28,900 plus Annual Bonus of £5400Location - Cumbernauld Job Description To manage and develop the Regional & Hospitality sector to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are always provided, in line with the Sales Desk Quality Manual. To deputise in...

  • Customer Team Member

    2 weeks ago


    Lanark, United Kingdom Coop Full time

    **Customer Team Member** Location: 75 Carlisle Road, Blackwood, Lanark, ML11 9RZ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 out of 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...