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Customer Service Executive

3 months ago

Lanark, United Kingdom Page Personnel Finance Full time

Our client is looking for a Customer Service

Client Details

Provide excellent service and 'contact experience' for the customer within designated set of accounts to meet the customer's pricing, delivery and quality requirements. Exceed customer expectations. Dealing with all aspects of account management

Description

· Confirm order lead time with customer and work with Operations to ensure on time delivery of products and samples is met

· Update and maintain orders status within several customer portals

· Work with business managers to ensure pricing matrix and price lists are updated quarterly/yearly as required

· Communicate regularly and proactively with customers to develop relationships and maximize further business opportunities with them at all times

· Coordinate with the Quality Department dealing with customer complaints and taking ownership for delivery of satisfactory resolution

· Ensure proactive and timely responses to external sales and customer enquiries

· Monitor on a monthly basis forecast vs. actual sales figures

· Monitor finished goods value levels, stock building, delivery etc

· Extract key customer information that can be used to promote better performance

  • Ensure accurate and 'winnable' quotations are delivered to the customer within agreed timelines
  • Input customers forecast information accurately into IFS Demand Planner Model and identify forecast accuracy/risks
  • Other duties as required and agreed

Profile

· Good English (both written and spoken) is required

· Experience in a customer service or related role is preferred

  • Experience in a manufacturing environment would be desired but not essential

· Familiarity with order processing and customer forecast analysis operations

· Excellent communication skills

· PC and ERP systems literacy

· Customer focused skills

· Good team player

Excel Skills

Job Offer

Competitive salary and excellent benefits