Service Advisor/supervisor
3 months ago
**The Hamilton Ross Group are leading suppliers of Agricultural, Groundcare and Construction machinery in Central Scotland.**
**Responsibilities**:
Reporting to the Service Manager, you will be responsible for assisting them and the rest of the team with the day to day running of the Service Department and in conjunction with the service manager, this role would be expected to help lead the team. It is a large department, and duties include booking in customers machinery for repair and tasking the workshop engineers each day with scheduling jobs, processing job cards, orders, invoices, and handling payments, whilst also assisting with some technical issues and diagnosis over the phone. The successful applicant will be expected to uphold and further the company’s strong reputation for reliable, honest, and effective service.
**Requirements**:
- An ability to work under pressure and multi-task in a multi-franchise environment.
- The ability to communicate clearly and effectively to all levels of the business, maintaining and upholding company standards.
- Excellent customer relationship skills, both face to face and over the phone.
- Strong and up-to-date IT skills.
- To be self-motivated and able to work under own initiative.
- Technical knowledge of machinery is desirable.
**Benefits**:
- 26 days holiday plus 4 company shutdown holidays per annum.
- Established, local and trusted employer.
- Company pension
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
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