Client Service Administration Representative
3 days ago
Tiffany Employee Culture
Tiffany & Co....the name instills images of t rue l ove, r omance and The Blue Box. It is a s ymbol of e xcellence. For 175 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works everyday to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is onlyTiffany.
Position Overview
The Client Service Administration Representative is a highly skilled; service centre based individual (our Service Centre is based in Charlton) who provides efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and Tiffany locations. The Client Service Administration Representative ensures the delivery of the highest service levels through the pursuit of excellence, innovation and state of the art technology.
The Tiffany & Co. Client Service Representative will exhibit skills in the following competencies:
- **Credibility**:Demonstrates character, displays professionalism, models agility.
- **Expertise & Judgment**:Demonstrates expertise and business acumen, applies judgment, takes calculated risks.
- **Strategy & Innovation**:Thinks strategically, inspires creativity, plans and organizes.
- **Partnership**:Collaborates productively, cultivates and manages talent, communicates with impact.
- **Execution**:Strives for excellence, delivers results, and measures outcomes.
The Tiffany & Co. Client Service Administration Representative will be accountable for the following Key Accountabilities:
Key Accountabilities
- Provide efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and TCO locations.
- Manage the workflow of the TSC including identifying and assigning parts and performing quality inspections.
- Complete quality inspections of repaired merchandise.
- Act as a liaison to the Service Centre for all customers through the timely and professional response to all enquiries from internal and external clients (Kana Response).
- Produce new sale and retail price update valuations ensuring accuracy and maintaining
- Assist management with projects and/or ongoing tasks to meet the needs of the business
Required Qualifications/Primary Job Requirements
- Superior communication and interpersonal skills.
- Flexibility to work in various roles based on business needs
- Prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, administration and shipping
- Familiarity with workshop, servicing, repair processes and associated terminology.
- Flexibility with work schedule; weekends as required.
- Must have authorisation to work and remain in the UK
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