Telephone Customer Service Advisor
4 days ago
**Telephone Customer Advisor**
**Full time/ Permanent**
**Salary: basic salary with an OTE: £20,000- £25,000+ (potential to earn higher as uncapped commission)**
**Huge Potential for Career Progression - Regular Bonus and Incentives schemes**
**Are you a positive and passionate individual with excellent communication skills? Do you genuinely care about giving our customers the best possible experience?**
**If you wish to develop new skills/ build on existing strengths, APPLY NOW to Join the most successful estate agent in the UK.**
**We look forward to you being part of our brilliant team**
**We will offer full training and ongoing support to our trainee's, and guide you through your progressive career with Connells.**
**As a successful Customer advisor you will**:
- Act as the ‘front-line’ of communication for customers interacting with our estate agency.
- Aim to deliver excellent customer service at all times by carefully listening to all customers requirements,
- Book market appraisals, mortgage appointments and follow-up appointments for our estate agency branches.
- Promote our brand and services by cross selling our services and maximizing business opportunities when required.
- Liaise with and support our local branches across the country using efficient booking systems and the utmost professionalism
- Record and report your interactions effectively to your relevant colleagues relevant teams, and ensure all necessary follow-up actions are taken at the earliest opportunity
- Deliver exceptional performance results at all times by aiming to exceed your key performance indicators (KPI’s) at every opportunity
**What’s in it for you?**
- Competitive Basic Salary and Uncapped Commission (On target earnings)
- **
Fun** & **Supportive **working environment
- **
Learning **and **understanding** of estate agency operations
- Opportunities for **Progression** and demonstrable **career ladder**:
- **
Full Training** & Induction
- Team** Incentives **and bonus scheme
- **
Awards** and **Top Achiever** nights and rewards
**The role is telephone based and you will be working as part of a large dynamic team**
**Our office is based in Houghton Regis : LU5 5UL- with accessible bus routes and ample parking.**
Connells Group is the largest and most profitable estate agent in the UK with over 1200 branches from Scotland to the South coast of England trading through brands such as Connells, Brown & Merry, William H Brown and Barnard Marcus. The GEM Customer Service Centre helps to support the branch network through the delivery of multi-discipline teams of Sales Negotiators and Customer Service Advisors.
**We ask for these Skills or and ambition to work**
- You will be able to demonstrate personal success within a customer service environment
- Ability to thrive in a fast paced environment and work under pressure to achieve individual and team targets,
- Strong communication skills both written and verbal.
- Develop and maintain internal and external professional relationships
- Be open minded and willing to learn new systems and processes
- Competent IT skills and experience.
**About us**
Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
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