Customer Service Advisor

6 months ago

Huntington, United Kingdom GLL Full time

GLL is looking for a full or part time Customer service Advisor at York Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.

Shifts include mornings, evenings and weekends.

£24,042.92 pro rata

30 - 39hours per week.

As Customer service Advisor you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer service Advisor respond to enquiries converting them into memberships. Reception is often a customer's first port of call; you'll deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

**What you need**:

- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy and communication skills
- Some experience of administration

**What you’ll do**:

- Being the first point of call for customers
- Deal with transactions.
- Dealing with membership enquiries including selling memberships to customers
- Deliver first-class customer service
- Answer customer queries
- Setting up equipment
- Be a key support to your team on a daily basis from preparing Studios for the classes in our fitness class timetable & to up hold the general cleaning duties.

**As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees**:

- A Values driven organisation
- Learning & development to support career development
- Good Pension schemes
- Discounted gym membership for you and your partner.
- A part time fixed term position - 30 hours to 39 hours
- Industry leading rates of pay
- opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
- Discounts across thousands of retailers (GLL Extras)
- 25% off Red Letter Days
- 25% off Buy A Gift
- 20% off GLL spa experience treatments and associated products.
- Ride to work scheme
- Free eye tests and discounted glasses

**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

If you are looking for full time work, and are flexible to meet the needs of a 7 day a week service, then this might be the right contract choice for you.

So if your ambitions lie in sport and leisure, events & catering, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
- We are an inclusive employer. We seek and welcome diversity in our teams._

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