2nd Line Help Desk Engineer
7 days ago
**2nd Line Help Desk Engineer**
**Taunton (Hybrid Working)**
**Up to £30,000**
**Permanent**
As the company's 2nd Line Help Desk Engineer you will be using their RMM system to troubleshoot IT issues and tickets yourself with the aim to resolve said issues and, when appropriate, escalate problems and issues to 3rd party vendors and when needed to thein-house senior IT team.
As 2nd Line Help Desk Engineer it is essential that you:
- Are highly competent with Microsoft 365
- Use Microsoft pro 7/10/11 to a high standard
- Have commercial experience using 365/ Azure Active directory
- Have experience managing anti-virus, malware and spam checkers
- Demonstrate strong Network and infrastructure understanding especially with Switches and Wifi Troubleshooting
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