Advanced Desktop Support Professional

2 weeks ago


Taunton, Somerset, United Kingdom CV Library Full time

Job Description: CV Library is looking for an Advanced Desktop Support Professional to join our team. As a senior member of our service desk, you will provide technical support to our clients, focusing on Microsoft 365, desktop environments, network infrastructure, and cloud solutions.

  • Provide 3rd line technical support for Microsoft 365 issues (Exchange Online, SharePoint, Teams, etc.)
  • Resolving complex desktop environment issues (hardware, software configurations)
  • Manage network infrastructure (routers, firewalls, switches, VPN)
  • Troubleshoot escalated tickets from 2nd line support
  • Plan, implement, and manage migration projects (Microsoft 365, cloud solutions)
  • Monitor system performance and ensure high availability for business-critical services

Required Skills and Qualifications: To be successful in this role, you will need to have:

  • Advanced Microsoft 365 knowledge
  • Endpoint management experience
  • Desktop support skills
  • Networking knowledge
  • System administration expertise
  • Security awareness
  • Certifications such as Azure Administrator Associate or Microsoft 365 Certified

Benefits: In addition to a competitive salary, we offer a range of benefits, including professional development opportunities and a supportive working environment.



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