Business Rates Officer

6 months ago

London, United Kingdom Business Smart Solutions Full time

**Rate**: £26.44 per hour (umbrella)
**Term**:7 months initially
**Hours per week**: 35
**Main Purpose of the job**:Responsible for the efficient and effective administration, collection and recovery of Business Rates owing to the Council in accordance with financial procedures and statutory regulations. To prepare cases and represent the Council at court. To provide in-depth advice and information about Business Rates to customers as required. Assist with the management and monitoring of the Enforcement Agents and other collection agents. Maximise collection in accordance with Financial Procedures and statutory regulations. Provide a high standard of service to customers.
**Summary of Responsibilities and Personal Duties**:1 Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
2 Effectively respond to all enquiries received by letter, telephone, in person (where required) and electronically.
3 Ensure all necessary action is taken to collect revenue efficiently and effectively &
4 Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
5 Deal with difficult queries including complaints by correspondence, telephone, face to face (where required) and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
6 Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
7 Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
8 Undertake proactive work and participate in outreach work to improve collection.
9 Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
10 Liaise with and instruct the Enforcement Agents and other relevant bodies i.e. Solicitors / Process Server, on the appropriate course of action to ensure effective revenue collection. Report to your manager on their performance.
11 Prepare cases relating to proceedings at the Magistrates Court, County Court and other courts as directed.
12 Represent the Council and provide evidence at the Magistrates’ Court to successfully obtain Liability Orders. Represent the Council in court to defend Liability Orders when required.
13 Deal with all aspects of Insolvency where the Council is not the petitioning creditor and ensure information is passed to the Official Receiver / Trustee as required. Maintain accurate records of all insolvency cases.
14 Identify and prepare cases for committal hearings, interviewing customers where required.
16 Prepare records and maintain statistics as directed. Deal with system reports and other output as required.
17 Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.
18 Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.
19 Take responsibility of own personal and professional development.
20 Act as a mentor/coach for staff as directed by the manager, providing guidance and advice to others. Mentoring of junior staff as required.
21 Support the manager to design and implement training as required to satisfy business, service and personal development requirements.
22 Provide information for the reporting, management and quality of throughput on the team as required.
23 Undertake quality checks to ensure accuracy of processing as directed.
24 Promote the Council’s Equal Opportunities Policies and Values.
25 Provide a high standard of service with commitment to customer care and equal opportunities.
26 Carry out the duties of the post with an understanding of and commitment to customer care. Implement the Council’s and Department’s customer care and Equal Opportunities policies.
27 Take responsibility of own personal and professional development.
28 Support the Team Leader to design, implement and deliver internal and external training as required, satisfying business, service and personal development.

**Requirements**:

- 5 years experience of working in Business Rates
- High level knowledge of Business Rates legislation, including the enforcement process
- Work accurately to tight deadlines

**Knowledge**
- High level knowledge of Business Rates legislation
- High level knowledge of issues relating to debt recovery and enforcement
- High level knowledge of Court proceedings for the recovery of unpaid revenue

**Aptitude**
- Engage with other organisations in order to fulfil legislative changes affecting enforcement of revenue
- Supervise, motivate and monitor junior staff
- Prepare reports of a complex, factual and confidential nature
- Assess individual customer / business circumstances

**Skill

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