Administrator (Maternity Cover)

2 days ago

Yateley, United Kingdom Restorations UK Full time

Restorations UK operate a number of brands servicing domestic and commercial properties in the insurance market with Fire and Flood Restoration, Plant hire and Upholstery cleaning services.

We are looking to recruit a Claims Handler and Administrator based in our Yateley office to cover a maternity period, with the potential for permeanant employment.

The role would suit someone who has insurance related experience and has a confident phone manner. You will already be familiar with a busy office environment, and have some admin experience such as data inputting, computer literacy, dealing with customers by phone, recognised IT skills (Excel, Word) and the ability to learn new systems.

Although insurance experience is preferred, if you are capable and quick learning, these attributes are more important.

Duties Include
- Liaising with customers and being their first point of contact to gather information.
- Be a point of contact for customers for updates on the claim process.
- Manage caseloads of claims by using a diary system and communicating with all internal and external parties involved including contractors and loss adjusters to provide the best service to the customer.
- Handling diaries of technicians and surveyors to visit customers’ homes, keeping all parties updated and in the loop. Communicating with engineers on a regular basis.
- Closing down jobs, recording the relevant information on job sheets.
- Producing final costings, invoices and managing ad hoc payments.
- Receiving and answering enquiry calls and converting to sales and confirmed bookings.
- Supporting the office manager, operations manager and directors where required.

Working hours for this position are Monday - Friday 8am-5pm with a 1 hour lunch break. We provide 20 days annual leave (plus bank holidays) and a company pension contribution.

**Job Types**: Full-time, Fixed term contract, Temporary contract, Temp to perm

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

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