Customer Service Agent

2 weeks ago


Reigate, United Kingdom Spitfire Staffing Ltd Full time

Spitfire Staffing is currently recruiting on behalf of one of our well established and successful clients in Reigate.

The Role:

- The Customer Service Agents (CSA’s) are the first point of contact for customers.
- They provide 1st line technical support as well as dealing with other enquiries such as invoice queries and contract enquiries.
- The CSA is a diverse and challenging role where attention to detail, coupled with an overriding passion for providing customers with an exceptional service experience is key.
- Excellent communications skills are a must, along with the skills to adapt and negotiate are required.

Hours & Pay:

- £28,000 to £31,000
- Monday to Friday
- Permanent
- Hybrid (First 2 months full time in the office, then 2/3 split either way)

Requirements are:

- Passionate about the Customer Experience and delivering excellent service.
- Positive can-do, solution focused attitude.
- Strong attention to detail.
- Daily demand to be able to multi-task with the ability to stay calm under pressure and think outside of the box.
- Strong customer service skills.
- Strong communication skills.
- Tenacious attitude - The end result for your customer is at the heart of your actions.
- IT Literate.
- Decision making skills.
- Proven problem-solving attitude.
- Ability to Adapt and Negotiate and Mediate.
- Experience working in a problem-solving environment.
- Interest in Technology and Innovation.

**Job Type**: Permanent

**Salary**: £28,000.00-£31,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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