Customer Service Advisor

3 weeks ago


Beverley, United Kingdom Nigel Rice Transport Full time

About Us:
We are a Beverley-based General Haulage company and proud members of Palletline and the Hazchem Network. As shareholder members, we are committed to excellence in logistics and customer service. Currently, we are seeking a dynamic and self-motivated individual to join our team as a Customer Service Advisor. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, we want to hear from you.

Key Responsibilities:
Accurately and promptly process customer orders using our transport system.

Monitor customer orders through Palletline and Hazchem Networks.

Provide quotes for deliveries.

Respond to customer inquiries promptly, ensuring a high level of customer satisfaction.

Utilize our transport management systems to track delivery and collection times, proactively informing customers of any delays.

Qualifications and Skills:
Computer literate with proficiency in relevant software.

Teamwork experience in a professional setting.

Strong organizational and administrative skills.

Exceptional customer service skills.

Methodical approach with a keen eye for detail.

Ability to work under pressure and manage workloads effectively.

Knowledge and understanding of working in a logistics environment.

Working Hours: 9:00 am - 5:00 pm, Monday to Friday, with one hour for lunch. Some flexibility required.

20 days holiday plus Bank Holidays

Full-time position

**Salary**: £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Beverley, HU17 0LW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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