Customer Service Advisor

4 weeks ago


Beverley, United Kingdom Train4Academy Ltd Full time

**Customer Service Advisor**

£18k p.a. | Company Bonus Scheme | Excellent Benefits | Beverley| Permanent Position

**The Role**:
You will be working with our customers to support them and their employees when using our online training courses and compliance platform. In addition, you will be supporting the Account Managers with processing orders and helping with customer enquiries.

If you are self-motivated, have a friendly telephone manner, are an excellent communicator and enjoy working as part of a team you will be perfect for this role.

**Responsibilities**:

- Providing new and existing customers with excellent customer service and support during and after the sales process.
- Provide first line support for customers who are using the platform and courses.

**Essential Skills**:

- Experience of working within a customer-focused role.
- Excellent communicator with a positive attitude.
- A friendly and approachable telephone manner.
- Be able to use Microsoft packages such as Word & Excel.
- Be self-motivated and well organised.
- Be confident in making and receiving telephone calls.

**The Company**:
Train4Academy are an on online e-learning and compliance training provider based in Beverley. We work with large organisations and SME’s in the UK to help them satisfy their training requirements with new and innovative training solutions.

The company has been delivering online training for over 15 years and are an established brand within the online training sector.

**The Benefits**:

- Starting salary of £18k per annum dependant on experience.
- Excellent holiday entitlement of 25 days per year, plus bank holidays.
- No weekends or Bank Holidays.
- Free on-site parking.
- Opportunity to progress towards a Sales and Account Management Role.
- Enrolment on company pension scheme.
- Annual Team Bonus and Training Allowance.

**Working Hours**:
Contracted hours will be Monday - Thursday 9am - 5pm, Friday 9am - 4pm.

**How to Apply**:



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