Whisky Industry Operations Assistant

5 months ago

Blackpool, United Kingdom Whisky-Online Ltd Full time

Whisky-Online is a name that has become synonymous with quality whisky over the past three decades. Established in 1990, we are a family-run business that’s been at the forefront of the whisky industry, specialising in rare and hard-to-find bottles from all over the world. With a deep-rooted passion for whisky, Whisky-Online has become a trusted name for collectors and connoisseurs alike.

What started as a small retail shop has now expanded into two successful businesses under one umbrella. The first being an online retail shop, where customers can browse and purchase a wide range of whiskies from the comfort of their own home. The second being an online auction platform, where rare and collectible bottles are auctioned off to the highest bidder. This unique combination of retail and auction has set Whisky-Online apart from its competitors, making it a one-stop-shop for all whisky enthusiasts.

Over the years, Whisky-Online has built a reputation for offering an extensive range of whiskies, from well-known brands to limited edition and single cask releases. With a strong focus on quality and authenticity, the team at Whisky-Online carefully sources their products from reputable suppliers. This ensures that customers can purchase with confidence, knowing that they are getting the real deal.

While our retail and auction businesses continue to thrive, Whisky-Online is always looking for new opportunities to expand. With a strong presence in the UK market, the company now ships to over 50 countries worldwide and is continuously seeking ways to reach new customers. This includes exploring new markets and developing partnerships with international distributors.

As our business continues to grow, Whisky-Online is always on the lookout for new talent to join our team. With a dynamic and forward-thinking approach, we are currently seeking a new member of staff to help achieve our goals. This is an exciting opportunity for someone who shares the same passion for whisky and wants to be a part of a thriving business.

In conclusion, Whisky-Online is more than just a business - it is a family that has been built on a shared love for whisky. With over 30 years of experience, our company has established itself as a leader in the whisky industry, offering customers a wide range of products, exceptional customer service, and a commitment to giving back. As we continue to expand and grow, Whisky-Online remains true to its core values and continues to innovate and evolve in the ever-changing world of whisky.

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We are seeking a dedicated and motivated individual to join our team as a new Whisky Industry Operations Assistant. This is an exciting opportunity for someone looking to expand their skill set and join a thriving company based in Blackpool.

As an Online Business Specialist, you will be responsible for working alongside our team of whisky specialists, gaining valuable knowledge in old and rare whisky. This role will require you to have a methodological approach to work, ensuring all tasks and responsibilities are completed efficiently and accurately. You will have the opportunity to work on a variety of tasks, making this a diverse and interesting role.

**Key Responsibilities**:

- Liaising with customers and ensuring their orders are processed accurately and efficiently
- Booking in consignments and managing stock levels
- Fulfilling and assisting with packing orders for despatch
- Assisting with pre-auction preparations, including managing consignments and cataloguing items
- Managing various unplanned tasks within our admin system
- Photographing and editing stock for online platforms
- Maintaining accurate reports and present to management weekly
- Following up on customer leads
- Liaising with reps and organising website promotions
- Act as the main point of contact for PPC
- Keeping the websites up to date
- Training will be provided for all tasks within the role

**Requirements**:

- Excellent initiative and attention to detail
- Excellent communication skills, both written and verbal
- High level of awareness handling old and rare whisky
- Able to work to tight deadlines and under pressure
- Proficient in using spreadsheets
- Comfortable answering the telephone and providing excellent customer service
- Keen and willing to learn and take on new responsibilities
- Punctual and reliable
- Proactive in seeking improvement opportunities
- Must be able to lift and move heavy deliveries
- Full and clean drivers licence with experience driving a van
- Willingness to work away from home approximately 2-4 days a month
- Excellent time management and organisation skills, able to multitask and prioritise effectively
- Joining whisky tastings out of hours to enhance knowledge and to better understand the products we sell
- Attending out of hours events throughout the year
- Meeting and greeting customers

This is a full time/permanent post. We are offering a starting salary of £22,000. Our working hours are M

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