Energy Industry Expert
1 month ago
We are Utility People Ltd, a leading energy consultancy, and we are seeking an experienced Energy Bureau Analyst to join our team. As an Energy Bureau Analyst, you will be responsible for the utility invoice validation, energy query management, creating recharges and processing change of tenancies, as well as creating various detailed reports for our clients.
Key Responsibilities:- Provide excellent client experience to internal and external stakeholders
- Handle queries via all typical channels in line with internal KPI's
- Invoice checking and tariff-based validation on all components of electricity & gas invoices
- Maintain database(s) with accurate data in a timely manner
- Analyse invoices, costs against previous periods, and spot/review anomalies
- Raise queries and resolve errors with suppliers when invoices are incorrect
- Process and follow up on change of tenancies
- Create and deliver monthly/scheduled recharge invoices to tenants
- Produce portfolio-wide reports and issue to clients accordingly
- Assist with and manage new connections and disconnections
- Drive continual improvement in our billing systems and processes
- BUILD KNOWLEDGE OF THE ENERGY INDUSTRY AND DEVELOP AN UNDERSTANDING OF QUERIES AND RESOLUTION
- Underlying interest in the energy industry
- Understanding of all components of an electricity & gas bill
- Analytical and troubleshooting skills with attention to detail
- Excellent communication skills – having the ability to communicate complex utility issues
- Strong Excel – confident to manipulate data, formatting data, creating and reviewing formulas
- Familiar with systems and billing
- CUSTOMER SERVICE EXPERIENCE - STRONG INVESTIGATION SKILLS AND THE ABILITY TO FOLLOW QUERIES THROUGH FROM THE START TO THE END
- Eligibility to work in the UK
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.
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