Support Coach

4 months ago

Newcastle upon Tyne, United Kingdom Be Caring Full time

**_Our Vision _**_is that our local communities have the opportunity to achieve their fullest potential in all aspects of life_**:

- Do you want to have a positive impact on people's lives and the communities they live in?_

If this sounds like you, then you are just the person we're looking for.
- We are looking for 2 passionate, caring and values-driven individuals to join our new team at _**_LIFE by Be Caring_**_. We are seeking full-time _**_Support Coaches _**_(with a driver's license and access to a vehicle) to coach, mentor and provide best-practice observations of our Support Workers. We are looking for a skilled and caring communicator who is motivated and_**_ inspired to support colleagues to Be the Best they Can Be_**
- **Salary**: £23,322 per annum + generous on-call payments
- ** Contract**: Full-time, permanent
- ** Working Hours**: 37.5hr per week - Agreed shift patterns with weekend working on a rota basis
- ** Location**: Regent Centre (NE3)
- ** On Call**:Undertaken on a rota basis, includes some weekends (additional pay)

**_Join LIFE by Be Caring and get a New Starter Bonus of up to £300_**:
You will also receive up to **£300 Refer a Friend bonus**, up to **£300 annual bonus**, and **£25 birthday gift voucher.**

You will promote Be Caring values, supporting colleagues in the community to deliver high-quality care. You will provide coaching and mentoring to colleagues, ensuring they have the skills and tools to provide person-centred care that maintains dignity and choice for those we support. You will encourage and promote effective communication and information sharing between care colleagues and the office team.

We are looking for a skilled communicator with coaching and mentoring skills to develop our care colleagues working in people's homes and communities. You will:

- Observe, support and coach people to deliver high-quality care, complete care tasks, record, and report accurate care notes, share information, and highlight risks while working on a day-to-day basis.
- Communicate effectively with care colleagues, your office team, those we support and family members.
- Prioritising your workload, working under time pressures to complete quality assurance activities and maintain compliance targets. You will maintain accurate records of your work.

**Supporting Colleagues**
- Conduct Best Practice and Be Supported Sessions with colleagues, completing accurate records of conversations with agreed actions and identifying further support or training needs for colleagues.
- Support staff to deliver the best care possible through coaching, mentoring training, and direct support.
- Provide additional training, technical support, and guidance to all colleagues with the safe administration of medication, moving and position techniques, person-centred care and communication preferences and other interventions such as catheter and stoma care.
- Conduct audits of care notes and other field-based documentation (e.g., MAR charts, records of finances), providing guidance and feedback on best practices and identifying areas for improvement.
- Ensure colleagues understand best practices, follow Be Caring's policies and procedures and deliver care to meet CQC standards.

**Effective Communication**
- Share and report on your observations and conversations with your Service Manager, Trainer, and wider team, highlighting further support or training needs and identifying any risks in practice or care quality issues.
- Work with care colleagues on ensuring they follow information sharing processes, ensuring care colleagues share vital information concerning risks, for example, self-neglect, pressure sores, deterioration in health and care needs, frailty, and risk of falls, hoarding and mental health concerns.
- Work with your Trainer in the development of your skills so that you can support care colleagues in the community. Develop your skills, knowledge, and competence to reflect the needs of those people we support and the needs of our care colleagues.

**Prioritisation** and Administration**
- Complete colleague support and quality assurance activities in a planned and timely manner, maintaining compliance targets.
- Re-prioritise and respond to requests to complete ad-hoc colleague support and quality assurance activities in response to, or to prevent concerns, safeguarding or quality issues. This could be in response to changes in the care and support of the needs of the people we support, impacting the training and skills of the care team.
- Ensure that all paperwork is completed in line with company requirements along with any electronic systems.
- Update all systems of recording care in line with company procedures and ensure all work completed is completed and future reviews are booked.
- Report on activities planned and completed

**Additional Duties**
- To carry out On-call duties, overnight and at weekends, on a rota basis as determined by the management. When On-Call, provide telep

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