Technical Support Coach

5 months ago


Newcastle upon Tyne, United Kingdom BelleVie Full time

This role can be **Full or Part Time **(working reduced hours over 5 days). While you will generally **work REMOTELY from home**, **you must be a driver, with access to a car, and be able to visit our teams in either: Oxfordshire and Buckinghamshire or in Northumberland and Newcastle-upon-Tyne**
- **We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.**_

Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. The pandemic and cost of living crisis have increased strain on community services and the burden on ‘informal’ family carers is immense. Demand continues to accelerate, far outstripping supply. The root cause is that people don’t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.

At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.

We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people’s needs, hopes, desires and fears. Care is about supporting a life well lived, it’s work with meaning, not just a job.

Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. Alongside this is our custom built marketplace tech platform that will enable those that find sourcing trusted home services a challenge to access a curated marketplace of vetted partners, further enabling them to live better lives, independently for longer at home.

BelleVie has already achieved great success since launching in 2019, with 95% of supported families highly recommending us and multiple national awards to our name. We are embarking on a rapid growth phase to scale our model, building on our experience from our pioneer teams in the Thames Valley and North East.

**The technical support coach will**:

- Provide day to day technology support to care workers, by Slack, phone, or face to face
- Quality Assure/Test new product features prior to launch on behalf of users
- Be the voice of the users in Product team standups
- Demo and promote new and existing product features within care teams
- Identify opportunities for future product improvements and share/validate these with the wider team
- Identify and log bugs and errors in Jira
- Attend team meetings and ensure features are being used and answer technology questions
- Utilise web tools to track and evaluate user interaction with products

**About you**:

- Located in Oxfordshire, Buckinghamshire or Northumberland, Newcastle-upon-Tyne
- Be a driver, with access to a car, and willing and able to visit our care teams in either: Oxfordshire and Buckinghamshire or in Northumberland and Newcastle-upon-Tyne
- A patient and supportive people person who loves spending time with non-technical users to understand their needs
- Calm, determined and compassionate
- Technically literate and able to explain steps users would need to take to solve their issue
- Have 1 or 2 years experience on a technical service desk, or working in a Quality Assurance role
- Enjoy learning new software platforms and getting to know them inside out
- Interested in developing a career in product or software development

**We promise you**:

- We pride ourselves on working flexible hours - walk the dog, collect the children from school around your work. We each take personal responsibility for our outcomes and making sure we’re available to our colleagues. We count outcomes not hours.
- A supportive environment, working in a team with a variety of skills and experience who will enable you to be the best you can be
- Monthly Wellness Activities
- 30 days annual leave + birthday off work
- Full-time or part-time (reduced hours over 5 days) role
- Primarily working from home but able to visit local care teams
- Salary: £23k - £30k for Full Time

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £23,000.00-£30,000.00 per year

Expected hours: 25 - 37.5 per week

**Benefits**:

- Company pension
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Work Location: In person


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