Income Collection and Recovery Court Officer

3 weeks ago

Erith, United Kingdom Orbit Group Full time

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

**Your role at Orbit.**

We are looking for a capable and experienced individual to advocate for us within a court setting. This role will be based in South and would involve covering court locations in such as Bexley and surrounding areas. Its worth noting the Income team work collaboratively and the team support each other across South, Midlands and East.

Working within the wider income team, you will prepare for and represent us when we must proceed in a legal capacity. From preparing detailed court documentation to dealing with queries from legal representatives on the day, this is a fast paced, varied role for the right person.

We are ideally seeking for someone with a housing background within debt recovery. You will have managed arrears cases both over the phone and / or face to face. You will be robust, pragmatic and professional in your approach. You will have excellent communication skills and be able to articulate a clear message in challenging circumstances. You will be flexible in your approach to work and be able to travel to meet the requirements of the role.

**What will help you make a difference.**
- Excellent numeracy, literacy and communication skills.
- Experience of dealing with high risk arrears case management and performance case reviews
- Good IT skills including Microsoft Word and Excel
- A good understanding of domestic budgeting, debt management, welfare reform and benefit regulations
- Understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds.
- Experience in dealing with and / or understanding, court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process.
- An understanding of best practice in arrears collection and of related legal issues
- Experience in income collection and recovery at all levels
- Experience in court representation
- Ability to prioritise workload and work unsupervised, with a proven record of accomplishment and delivering results
- Experience of paper administration including summary reports and witness statements preparation
- Experience of providing advice to the public
- Ability to represent the association to external agencies
- Educated to GCSE level or equivalent
- Must be willing and able to travel to meet the requirements of the role - own transport is essential.
- Willing to work flexibly to meet the requirement of the role

**Why Orbit?**
Rewarding your contribution.
For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

**Some of our core benefits include**:

- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

**Our culture and purpose.**
We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make

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