Complaints Officer- Call Centre Officer- Customer
2 weeks ago
Apart of the G15 group
- Well etbalished housing association
- Immediate start
**About Our Client**:
Apart of the G15 group
- Well established housing association.
**Role tasks to include but not limited to**:
- Drafting complaint responses
- Filling in compensation slips, based on complaint letter
- Sending compensation slips and complaint / ME responses
- Reviewing CRM/Oneserve for information related to complaints
- Calling customers within 3 days of complaint
**The Successful Applicant**:
- Experience within Housing/Public sector is preferred
- Totally committed to delivering excellent customer experience
- Able to work independently on standard processes, and collaboratively as part of a team, and providing support within a larger section/department across service areas.
- Displays a strong understanding of the importance of confidentiality, with the ability to approach issues a sensitive, compliant, responsive, and transparent way.
- Experienced in working in a customer facing environment.
**What's on Offer**:
**The role is offers-**
- Temp role until September
- 10th July start
- Camden based
- 16.73 an hour PAYE
Contact
- Nicole Largey
- Quote job ref
- JN-062023-6097640
- Phone number
- +447815436108
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