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Administrator

4 months ago

Glasgow, United Kingdom Nuffield Health Full time

HEAD OFFICE
Administrator

Administrator

Glasgow | Outpatients| Permanent | Full-time

£19,578 per annum

37.5hrs per week

Free Gym Membership

Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

The Opportunity

The Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

Key Responsibilities

To ensure complex administration and support meets all required standards and timescales.

To manage, appraise, and interpret data, information and /or situations.

To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.

To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

To prepare standard and adhoc reports as requested and required by the department

**To provide clinic support, including but not limited to**:
The provision of professional patient and consultant liaisons

Appointment bookings and changes

Co-ordination of room /consultant availability

Consultant/GP partnerships

Create, alter or cancel clinics as required to support business needs

The Person

As an experienced Customer Service individual you will have the following skills;
Previous experience working in a fast paced customer service environment

Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment

Excellent telephone manner

Excellent verbal and written English communication skills

Good working knowledge of Excel, Word, Outlook, bespoke database

Excellent attention to detail

An understanding of the importance of policies and operating procedures

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.

Nuffield Health Glasgow Hospital

Nuffield Health is the largest non-profit healthcare organisation in UK. It operates 31 hospitals and 112 gyms, employing over 11,000 people. In Glasgow, Nuffield Health has a Hospital and five Health and Wellbeing centers.

Join our team at Glasgow Hospital, located in the heart of the West End of Glasgow; you will be working at one of Scotland’s leading private hospitals. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.