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Directorate Support Officer
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Cancer Support Navigator
5 months ago
Velindre Cancer Centre have been working in partnership with Macmillan to develop this exciting Macmillan cancer support navigator service. The service will provide a central point of contact for all cancer patients and the post holders will work alongside the clinical nurse specialist team to enhance patient care and communication.
The post holder will act as a central point of contact for patients and triage calls to the CNS team escalating clinically important calls. The role will provide support, signposting and advice to patients on non-clinical enquiries and provide guidance, contact and support for patients as they journey through our hospital(s). The post holder will provide guidance and information to ultimately improve patient experience.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term for 3 years due to - meet the needs of the service
- Develop communication skills in order to convey complex and sensitive information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events
- Communicate with people in a form and manner that is consistent with their level of understanding and culture, and recognise barriers to effective communication
- Communicate clearly, effectively and appropriately with the
multidisciplinary team, patients and their family/visitors/carers
- Respond appropriately to queries, take phone messages and pass on
written and verbal information to patients
- Provide relevant information to patients, family/visitors/carers and colleagues
- Complete documentation accurately and contribute to reports of patients' activity and progress, recognising that the CNS has personal accountability for entries to patient records made by others under their supervision
- Provide feedback on patient care and/or relevant patient communications to relevant healthcare professionals
- Participate in discussions about patient care and clinical service
development, including relevant team meetings
- Maintain patient confidentiality
- Support worker experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or relevant experience
- To have knowledge of cancer related issues
- Experience of team working
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
