Customer Service Apprentice
3 days ago
Customer Service Apprentice
Month 1-15 Customer Service Level 2
Month 16-33 TBC Level 3
All applicants must be able to travel to PPG Birstall and Kirklees College (Huddersfield Centre)
**Key Responsibilities**
- Use various PPG systems including SAP and ClientLink.
- Analyse reports to identify common issues and root causes, and work with Sales, the Decorating Centre Network and Logistics to minimise these.
- Analyse and give recommendations to reduce service complaints.
- Work with IT to set up functionality and improve current systems to enhance the way we connect with customers.
**Qualifications**
- Excellent communication skills (crucial)
- Customer focussed.
- Adaptable to different areas and projects.
- Good analytical skills (desirable).
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are “One PPG” to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)
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