Administrative Assistant

5 months ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We have an exciting opportunity for someone to join our team to provide cover for Maternity leave. The role will provide excellent customer facing service at all times to our reception areas. You will support to the Patient Pathway Administrators with all elements of the patient pathway from EPR, referrals, to clinic booking and processing correspondence. You will also provide a comprehensive administrative support service to the Outpatients service.

**MAIN PURPOSE OF POST**:
Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports the management team to deliver a high standard of data quality by making the best use of capacity and resources.

The post holder is responsible for the delivery of a professional, comprehensive and efficient administrative service to support the delivery of high quality clinical services under the supervision of the Senior Administrator.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

OXFORD UNIVERSITY HOSPITALS NHS TRUST

**Job Title**: Administrative Assistant

**Grade**: Admin and Clerical Band 3

**Hours**: 37.5 hours (1 wte)

**Department**: Psychological Medicine Service

**Responsible To**: Assistant Service Manager

**Accountable To**: Operational Service Manager

**MAIN PURPOSE OF POST**:
Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports the management team to deliver a high standard of data quality by making the best use of capacity and resources.

The post holder is responsible for the delivery of a professional, comprehensive and efficient administrative service to support the delivery of high quality clinical services under the supervision of the Senior Administrator.

**RESPONSIBILITIES**:
**Administration**:
To provide reception cover and act as the first point of contact for patients attending face to face appointments and meeting and greeting patients.

Ensuring the waiting room area is kept clean and tidy.

To manage an electronic diary room booking system.

Dealing with incoming correspondence, opening and prioritising incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning items in a timely manner.

To ensure appointments are booked into the appropriate clinic appointment slots in line with the Trust’s Elective Access Policy and local Standard Operating Procedures in order to meet national RTT Standards, and following the appropriate escalation process to highlight problems to the Assistant Service Manager and / or the Operational Service Manager when in need of assistance.

Use of the digital transcription system (Voice Recognition) to produce clinical correspondence to inform referrers, patients and other stakeholders of patient pathway progress. In doing so, produce high quality accurate correspondence which conforms to the Trust Key Performance Indicator of 7 working days from the point of clinical delivery/decision to being sent to the patient.

Liaising with referrers to ensure effective pathway management and to maintain good working relationships with stakeholders.

Become proficient in the use of Scan IT software to ensure letters, clinical reports, diagnostic test results and other notes are uploaded and filed correctly in patient records on EPR.

Check in patients attending for their Psychological Medicine appointment, checking demographic information such as name and date of birth are correctly recorded in EPR and updating with changes and corrections.

Check out patients from their appointment, following the instructions on the outcome form to ensure the correct RTT status code is recorded.

Cache up clinics regularly to ensure revenue is accurately captured.

Complete the e-clinic-prep process to ensure relevant documentation is present on EPR for patient appointments.

Follow the HIM tracking procedure for the movement of all paper patient notes.

Act upon queries from referrers, patients and other stakeholders in a timely manner. Take rele



  • Oxford, Oxfordshire, United Kingdom allen-associates Full time

    Administrative AssistantWe are seeking an exceptional administrator to join our Director's close-knit administrative team as an Administrative Assistant. This is a wonderfully varied role with autonomy to manage a professional reception area, acting as an ambassador for the Director and first point of contact for guests, as well as secretarial duties. These...


  • Oxford, Oxfordshire, United Kingdom allen-associates Full time

    Administrative AssistantAllen-Associates is seeking an exceptional administrator to join the Director's close-knit administrative team as an Administrative Assistant. This is a wonderfully varied role with autonomy to manage a professional reception area, acting as an ambassador for the Director and first point of contact for guests, as well as secretarial...


  • Oxford, United Kingdom Allen Associates Full time

    This is a wonderful opportunity to work for a collaborative, dynamic and closeknit team as a Temporary Administrative Assistant for a period of 6months. Starting as soon as possible, your role will combine two main areas of focus: supporting with academic administration and assisting the Office Manager with the daily running of the office. **Temporary...


  • Oxford, United Kingdom Douglas Scott Legal Recruitment Full time

    **Oxford** **Administrative Assistant / Facilities Assistant** **Full time 35 hours per week** **This is an office based role working 35 hours a week 9am-5pm.** To provide administrative and facilities services to the Oxford office. The role will report to the Facilities Manager and Executive Services Manager and is responsible for the smooth operation of...


  • Oxford, United Kingdom Bell Cornwall Recruitment Full time

    Administration & Facilities Assistant Oxford Ref: JC/BCR/11071 £24,000-£26,000 Bell Cornwall Recruitment are supporting one of Oxford’s fastest growing law firms in their search for an Administration & Facilities Assistant to help run their Oxford Town Centre office. As the Administration & Facilities Assistant you will be responsible for ensuring...


  • Oxford, United Kingdom The Manor Surgery Full time

    .**Administrative Assistant** **The Manor Surgery, Osler Road, Headington, Oxford** - Hours:_37.5 hours per week, Monday to Friday_ - Salary: Dependent on experience_ We are a large GP Practice in Headington looking to recruit an enthusiastic, full-time Administrative Officer with excellent communication and IT skills. We are a modern, friendly practice,...


  • Oxford, United Kingdom CV-Library Full time

    Administrative Assistant / Receptionist - Full Time Salary: Starting from £21,931 Location: Oxford We are currently recruiting for a full-time Administrative Assistant / Receptionist to provide essential administrative and reception support at a training centre based in Oxford. This role offers an opportunity to work in a dynamic environment and is...


  • Oxford, Oxfordshire, United Kingdom allen-associates Full time

    Senior Administrative AssistantWe are seeking an experienced and self-motivated Senior Administrative Assistant to support an esteemed Professor in a University Research Department in Oxford. This role will also support academic colleagues in the Research Group with administrative tasks.Senior Administrative Assistant ResponsibilitiesThis role will be busy...


  • Oxford, United Kingdom Bell Cornwall Recruitment Full time

    Facilities and Administration Assistant Oxford £24,000-£26,000 Bell Cornwall Recruitment are pleased yo be working with a fantastic, fast growing law firm in Oxford town centre to support them in finding a Facilities and Administration Assistant. Duties will include: - Being the first point of contact for visitors to the office, ensuring that meeting...


  • Oxford, Oxfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Administrative Role at beBee ProfessionalsWe are seeking a highly organized and efficient Administrator to provide administrative support for our team in Oxford, United Kingdom. This role is essential for ensuring smooth day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence...


  • Oxford, Oxfordshire, United Kingdom Office Angels Full time

    Administrative Support Assistant**Job Summary:**We are seeking a skilled Administrative Support Assistant to join our team at Office Angels. As a key member of our administrative team, you will provide exceptional support to our clients and colleagues, ensuring the smooth operation of our office.**Key Responsibilities:*** Greet clients and visitors,...


  • Oxford, United Kingdom Allen Associates Full time

    Do you have a ‘can do attitude’ and strong organisation skills? This assignment is to start immediately and will be ongoing for a few months initially. This is an onsite role, and you will be required to attend the office each day. **Temporary Administrative Assistant Responsibilities** - Assisting with Event planning, and logístical arrangements -...


  • Oxford, Oxfordshire, United Kingdom Sanctuary Group Full time

    Proud to be part of a not-for-profit organisation, Sanctuary Care provides high-quality care homes where people are treated with dignity and respect. Our mission is to go beyond the standard expectation of providing great care by enriching the lives of our residents, their loved ones, and our dedicated staff.Administrative AssistantKey...


  • Oxford, United Kingdom Page Personnel Full time

    8 month temporary position, Parking on site based in central Oxford. - Friendly office environment, supportive managers, personal development. **About Our Client**: This is a growing and high performing manufacturing company with a large workforce. The company has made a significant impact in their industry and continues to pursue growth and innovation. Its...


  • Oxford, United Kingdom University of Oxford Full time

    St Cross Building, Manor Road, Oxford, OX1 3UL / The Stephen A Schwarzman Centre for the Humanities, Radcliffe Observatory Quarter, Oxford OX2 6GG following the Faculty’s move in summer 2025 The Faculty of English is seeking to appoint an Academic Administration Assistant to join its small, friendly administrative team. This post provides an excellent...


  • Oxford, United Kingdom Nuffield Health Full time

    HEAD OFFICE Administration Assistant - Bank **Administration Assistant** **Nuffield Health Oxford, The Manor Hospital | Bank Contract | Part time** **£12.25 per hour** **_ Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability._** Are...


  • Oxford, United Kingdom allen-associates Full time

    Are you an experienced Administrator who is used to providing support at a senior level? Do you enjoy working in a fast-paced environment and are you calm under pressure? We have just registered a rare opportunity to join a renowned research institute, working within a collaborative team to support senior business members. The role is full time role...


  • Oxford, United Kingdom Nuffield Health Full time

    HEAD OFFICE Administration Assistant - IEP **Administration Assistant - IEP** **Nuffield Health Oxford, The Manor Hospital | Radiology | Permanent | Part time** **Up to £23,888 per annum (pro rata), depending on experience** **25 hours per week** Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then...


  • Oxford, United Kingdom Merton College Full time

    Full-time,35 hours per weekAre you looking for a stable and friendly workplace with excellent benefits? This is an exciting opportunity for someone who enjoys administrative tasks, is highly organised and has excellent communication skills. The successful candidate will provide additional administrative support to the Warden, Sub-Warden, Executive Assistant...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    EXPANSION TO ADMINISTRATIVE TEAM - Additional Roles Available We have an exciting opportunity for someone to join our team to cover Maternity leave. An essential administrative role within the growing Clinical Genetics department. The role will support Patient Pathway Administrators with all elements of the patient pathway from ERS referrals, to clinic...