Passenger Services Coordinator
4 weeks ago
_Teesside International Airport is a regional airport seeking to develop global connectivity, along with domestic and European business routes and leisure opportunities. The Airport is also focused on developing broader aviation related activities._
**Job Purpose**
The Passenger Services Coordinator will act as the central co-ordination function for Passenger Services, ensuring exemplary customer service to all visitors, passengers, staff, operators, and tenants.
Working closely with other areas of the business and third parties, the post-holder will ensure the airport’s mission and its vision are embedded in every aspect of the Terminal and passenger journey and experience.
**Main Duties & Responsibilities**
- Assist the Airport Duty Manager in coordinating the Terminal operations to ensure the Airport provides exceptional customer service which minimises turnaround times and supports a clean, friendly and customer focused environment.
- Provide front line customer service, interacting with passengers and being an ambassador for the customer experience at the airport.
- Deal with and resolve any customer complaints or queries over the telephone and face to face, reporting any identified potential problematic situations to the Terminal Manager.
- Operate all, technology systems and I.T including the car parking system, switchboard, public address system and flight information equipment in accordance with the airport operation.
- Co-ordination of a passenger services response to queue management, service disruption, mobilisation of on-the-ground response to provide best customer support during disruption.
- Excellent customer service skills
- Experience working within an Airport Environment is desirable
- Strong knowledge of IT Systems & Technology
- Interpersonal skills
- Problem-solving skills
Application deadline 31st March 2023
**Job Types**: Full-time, Permanent
**Salary**: £23,925.00 per year
**Benefits**:
- Cycle to work scheme
- On-site parking
Work Location: One location
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