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Front of House Supervisor

1 month ago

Llansanffraid Glan Conwy, United Kingdom The Sun Hotel Full time

**About us**

Llansantffraid Hospitality is a small group with 3 different business properties, each of them offering something very different.

It gives you an opportunity for variation within your role and opportunity for growth within the industry.

'''Overview'''

We are seeking a highly motivated and experienced Front of House Supervisor to join our team. As the Front of House Supervisor, you will be responsible for overseeing all aspects of the front of house operations, ensuring exceptional customer service and a smooth dining experience for our guests. If you have a passion for hospitality, excellent leadership skills, and a strong background in the food industry, we want to hear from you.

'''Duties'''
- Manage and supervise front of house staff, including servers, hosts/hostesses, and bartenders
- Train new employees on service standards, menu items, and company policies
- Ensure that all guests are greeted promptly and seated in a timely manner
- Monitor dining room activity to ensure efficient service and guest satisfaction
- Handle customer inquiries, complaints, and special requests in a professional manner
- Collaborate with the kitchen staff to ensure smooth communication and coordination between the front and back of house
- Oversee inventory management for front of house supplies, such as menus, tableware, and condiments
- Implement and enforce food safety standards and procedures
- Maintain cleanliness and organization of the dining area

'''Requirements'''
- Previous experience in a similar role within the hospitality industry is required
- Strong knowledge of food production processes and food safety regulations
- Excellent communication and interpersonal skills
- Ability to multitask and work well under pressure
- Strong leadership abilities with proven experience in supervising a team
- Knowledge of bartending techniques is a plus
- Culinary or cooking background is preferred

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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