Internal Only

2 weeks ago


Birmingham, United Kingdom Aston University Full time

We’re seeking a Head of Global Operations to devise and deliver a process improvement plan which develops a sector-leading international recruitment operational platform upon which Aston University can compete globally.

**About the role**

The role of Head of Global Operations is responsible for the delivery of a recruitment and sales infrastructure which supports ongoing international recruitment growth, diversity and wider global engagement. The role-holder will develop a customer service focused approach to global recruitment operations, whilst creating effective risk management control measures to ensure risks are effectively managed in an increasingly complex international environment.

Reporting to the Director of International Recruitment, the Head of Global Operations is responsible for the co-delivery of the University’s annual international recruitment targets.

The role holder will build and manage a new Global Operations team. The new team will effectively manage large and complex BAU processes and activities whilst devising and delivering a plan of continual process and service improvement which supports the University’s global recruitment and wider engagement agenda.

**About you**

You will have a strong track record of devising, implementing and managing complex operations and processes and driving change management. You will also have a thorough understanding of the international student recruitment landscape and be skilled at developing integrated processes which support the wider recruitment function.

You will be customer focused, delivering a robust and efficient recruitment and sale infrastructure which delivers continuous service improvements to prospective international students, B2B channel partners and internal stakeholders.

You will work collaboratively with ease across the wider international team, Marketing, Recruitment & Communications directorate and broader university.

The role holder will:

- Create an efficient process infrastructure to support the timely delivery of major recruitment management processes which support global growth ambitions.
- Develop an operational improvement plan which delivers a customer-focused and agile sales infrastructure supporting B2B international recruitment partners globally.
- Create new processes and procedures which enable recruitment teams to operate safely in increasingly complex national and global operating environment.
- Work collaboratively with the central CRM team to ensure the effective implementation of the University’s new CRM into the international recruitment function.
- Ensure effective support for day-to-day recruitment, travel and office management processes.

We currently working in a hybrid way with a mix of on-campus and remote working. We are open to discussions with the post-holder on location and flexibility of working hours, as long as the objectives of the role can be successfully delivered.

We currently working in a hybrid way with a mix of on-campus and remote working. We are open to discussions with the post-holder on location and flexibility of working hours, as long as the objectives of the role can be successfully delivered.


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