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Pension and Benefits Administrator

4 months ago

Bristol, United Kingdom Hargreaves Lansdown plc Full time

**About the role**

We have a new position open for a **Pension and Benefits Administrator**(internally referred to as a Workplace Solutions Scheme Manager) to join our wider Workplace Operation Team who are responsible for supporting employers with their Pension and Benefits Schemes. You will be reporting to the Workplace Operations TeamManager.

As a Pension and Benefits administrator, you will be one of the main points of contact for the workplace pension, investment and flexible benefit schemes that Hargreaves Lansdown provides to employers. You will be responsible for maintaining the day-to-dayrelationship between Hargreaves Lansdown and the employer.

This is a great opportunity for a Pension and Benefits administrator to build key relationships with the stakeholders and collaborate with our wider business in a FTSE 100 company.

A starting salary from £23,700 + annual bonus.

**What you'll be doing**

Your responsibilities for this role but not restricted to are:

- Setting up and maintaining schemes and member records on HL systems,
- Investigating and resolving employer and member queries including website, product and legislative matters,
- Running the day to day and monthly management of the flexible benefits and workplace schemes, including ensuring the team understand the various bespoke elements of the scheme,
- Collating information and producing reports for employers, HL consultants and external benefit providers,
- Ensuring Group SIPP contributions are applied to accounts,
- Considering and identifying ways in which processes and the overall user experience can be improved,
- work alongside our Workplace Consultants to help manage projects and launch new schemes.

**About you**

This role would suit someone who has experience working within a helpdesk or operational environment, who is looking to develop their career in understanding workplace flexible benefits and pensions. To be successful you should be able to demonstrate thatyou are passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task and be an inquisitive person. Ideally, we are looking someone who is able to demonstrate the following areas:

- Organised approach with the ability to prioritise tasks and workload effectively,
- Communication skills (written, verbal and interpersonal) and customer service skills,
- The ability to build partnerships and establish rapport and credibility at all levels,
- Have a collaborative approach to work, willing and able to work with other team members to complete tasks,
- Able to use MS office (Outlook, Word, Excel),
- Experience working in a fast-paced work environment, with the ability to work to tight deadlines.

Previous career experience working within Pensions/Benefits/Payroll /HR or Financial Services environment is welcome but not required as full training will be given on workplace benefits and pensions.

**Interview process**

Two stage interview process.

**Working Schedule**

This role is based in our **Bristol head office**, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern of workingin the office and at home. Ideally, we would like you to come into the office three times a week.

**Why us?**

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What's on offer?**
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsided coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- up to 30 days depending on role level & increasing with length of service