Continuous Improvement Associate

5 months ago

Oxford, United Kingdom Oxford University Press Full time

**ABOUT US**

We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.

**ABOUT THE ROLE**

We are seeking a Continuous Improvement Associate to participate in continuous improvement projects across all areas of Higher Education, working within agreed departmental parameters, with supervision and guidance from the Continuous Improvement Lead and other senior content colleagues on projects and issues as appropriate. You will investigate and review workflows, procedures, systems, data, documentation, and interface with other functions to clarify targets for improvement. You will work with the Continuous Improvement Lead and other senior content colleagues to help define and manage improvement projects and digital first workflows (DFW) sub projects, including engaging other stakeholders, gathering requirements, proposing the design of solutions, and creating project plans and KPIs for review. You will also contribute to the overall management of the implementation and documentation of changes; and contribute to the delivery of projects by owning and delivering agreed elements of those projects, taking own responsibility for deadlines and targets within larger scale activity.

Key responsibilities in this role will include:

- Support continuous process improvement in conjunction with Continuous Improvement Lead across select areas of Higher Education in accordance with defined procedures, by providing reviews of workflow, process, systems, documentation, data, and interfaces with other functions, before making recommendations.
- Make suggestions for simplifying and standardizing workflows by co-managing continuous improvement projects designed to improve efficiency, increase the speed to publish, provide authors with an excellent experience, and deliver on the strategy for Higher Education.
- Communicate the progress and implementation of continuous improvement projects to the Continuous Improvement lead and other stakeholders, ensuring that predicted benefits and risks are monitored.
- In collaboration with Continuous Improvement Lead, Content Acquisition & Development Teams, Upper Level Content Teams, Digital Product teams, and Editorial Operations teams, develop and maintain standardized training documentation, and find ways to increase the use of that documentation within Higher Education.
- Share in the responsibility of the backlist digitization project in collaboration with the Continuous Improvement Lead to run initial checks and sales reports for any titles requested, make recommendations on whether or not to digitize titles, and to request ISBNs for titles as needed.
- Serve as an Oxford Publish Key User, collaborating with other key users in Higher Education to ensure documentation are clear and up-to-date and to answer questions, to develop and run new reports, to help problem solve with issues that arise, and to escalate as needed to the organization-wide Oxford Publish team.
- Lead ABP (annual business plan) data cleanup and maintain ABP dashboard and guidelines for ensuring accuracy of underlying data in Biblio (Oxford Publish)

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

**ABOUT YOU**

To be successful in this role, you will ideally have:

- Basic understanding of academic publishing, content development workflows
- Familiarity with systems utilized for editorial planning, scheduling, and project data management, including Biblio, SAP, and BW
- Competence with Microsoft Suite, especially Excel and Powerpoint
- Confident communicator, able to integrate and communicate complex information effectively, in both written and oral forms
- Highly organized with meticulous attention to detail
- Numerate, analytical, and a strong problem solver

**BENEFITS**

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

**QUERIES**
- Division:Academic- Department:HE Editor

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