Online Learning Helpdesk Advisor
4 weeks ago
A prestigious membership body is looking to recruit a confident Online Learning Helpdesk Advisor to provide a first point of contact to all members and assist with any queries related to their e-learning platform.
**Key Responsibilities for the Online Learning Helpdesk Advisor**:
- Provide helpdesk agent support to users of the online learning platform, guiding users through queries, software, and account issues.
- Create and archive accounts for users.
- Log requests for support in the service desk system, assigning calls to support staff and engineers as required.
- Maintain an up-to-date list of defects, prioritising according to need.
- Monitor all system problems and bugs in the Trainee system, and reporting or escalating the issues in order to resolve them.
- Develop user FAQs and quality assurance reviews of the training manuals and user guides.
**Qualifications, Skills and Experience**:
- Qualified to degree level, or with equivalent working experience.
- Previous experience in a helpdesk environment, and an understanding of online leaner management systems.
- Excellent knowledge of Microsoft Office, including Excel and Outlook.
- Experience working with web-based systems, or managing a website is desirable.
- Excellent communication skills.
**Salary and Details**:
- c£32,000 to c£35,000 pro rata.
- 5-month fixed-term contract opportunity.
- Based in Central London, with provision for remote working.
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