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Band 3 Ward Clerk

4 months ago

Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

An exciting opportunity has arisen for a band 3 -general clerical staff to work within the KGH FOPALS team. We are seeking a motivated, committed, dynamic and forward thinking individual to join the KGH FOPALS team. You will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills, in order to support the smooth running of the department. The role will require you to work from 8am - 4pm from Monday to Friday to ensure the department is adequately covered. You will adhere to Trust policy with regards to sensitive information that patients are providing and all aspects of the data protection Act 1998. You will be responsible for providing comprehensive administrative support and will be the first point of contact for patients and visitors and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

To provide an efficient clerical support service to nursing medical staff and to the general public. The post holder will promote and encourage a caring and sympathetic environment for patient, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.

Participate as a member of the team providing excellent customer service.

Promote effective communication and relationships.

Care for Trust equipment within relevant policies

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme ; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.