Service Partner

2 weeks ago


London, United Kingdom Bangura Solutions Full time

**Role**: Service Partner

**Contracting Authority**:Government

**Contract Length**:6 Months

**Location**: Hybrid - London, Milton Keynes, or East Kilbride

**IR35**: Inside

**Pay Rate**: £440 per day

**Security Clearance**: SC Clearance

An exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced Service Partner to join their welcoming team.

The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner. The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.

**The Service Partner Role**:

- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
- Identifying and highlighting incoming demand requirements to key stakeholders.
- Supporting and promoting governance between ITSM, wider IDD and other organisation Directorates, including third party suppliers as appropriate.

**The Service Partner Will Need**:

- ITIL Foundation (minimum) is required for this role
- Strong Technical Skills
- Service Partnering activities experience
- Relationship Management
- Strategic Thinking
- Ownership and Initiative
- User Focus
- Technical Understanding



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