Part Time Receptionist

1 month ago


Carlisle, United Kingdom MyDentist Full time

Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

Reports to: Practice Manager or Head Receptionist

**Key accountabilities**

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses etc

**People**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily
- Comply with the mydentist health and safety policy and all relevant risk assessments
- Always adhere to mydentist policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves
- Liaise with other departments including labs, and hospital in order to assist patients

**Key Performance Indicators**

**Performance**
- Phones answered in a timely manner
- Debt in line with practice target
- Open courses in line with practice target

**People**
- Attendance and timekeeping meets required standards
- The ability to build strong relationships with a variety of different people

**Process**
- Maintain SMART diaries
- Adherence to cash management procedures
- Daily EDI and claims management
- Issuing of Patient recalls

**Patients**
- Friends and family response rates meet contract requirement
- Telephone answering meets practice target
- Daily updating contact information for failed SMS / E-mail patient communications
- DNAs in line with practice target

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

**Job Type**: Part-time

**Salary**: Dependent on experience

**Experience**:

- dental receptionist: 1 year (not essential)

Training:

- Full training will be provided

**Job Type**: Part-time
Part-time hours: 26.5 per week

**Salary**: £10.00 per hour

Schedule:

- Day shift

Work Location: One location

Expected start date: 27/03/2023



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