Receptionist

5 months ago

Birmingham, United Kingdom CBRE Full time

**Role Purpose**

Responsible for the day to day delivery of the Reception Service operation. Responsible for the delivery of a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional service for staff and visitors.

**Key Responsibilities**
- To act as the local interface between the Client and onsite staff, providing operational reports on service.
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- Providing excellent customer service, by managing and anticipating client expectations and ensuring information is communicated between the team and customers.
- Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
- Understand procedures and processes and operate them to the required standard. Examples of these will include:

- Welcoming staff and visitors to the building
- Delivering a hosting/concierge experience for visitors
- Hospitality set up
- Maintain a tidy & professional reception area
- Prompt and professional answering of telephone calls, taking messages and transferring of calls
- Replenishment of front of house refreshments
- Coordinating meeting room and hospitality bookings
- Maintaining and ordering stationery for front of house
- General administrative duties and support
- Providing health & safety information for new starters
- Manage incoming and outgoing post and couriers
- Meeting minute taking
- Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary
- Achieve results within quality and time restraints.
- Achieve both internal and customer KPIs
- Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly. Involve people and influence decisions.
- To assist with Service Rep duties and responsibilities as and when required.
- To carry out any reasonable request from management.

*
**Person Specification/Requirements**

*
A highly motivated people person, capable of driving high performance and maintaining an approach of continuous development towards the delivery of the services, management of performance and services standards. Able to demonstrate a natural passion and understanding of quality customer service based on exacting personal values and a wide range of experience.
- Education - A good basic education is essential, with at least GCSE passes in Maths and English or equivalent
- Training - Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level
- Experience - 2 years’ experience in a similar role
- Aptitudes - Must demonstrate a strong sense of customer focus
- Excellent verbal, and good basic standard of written, communication skills
- Self-motivated and systematic
- Results/ task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Commitment to continuous improvement
- Ability to work as part of a team, as well as independently
- Requirement of first aid and fire marshal training once in role

Monday - Friday 40 hours per week.

09:00 - 18:00

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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