Concierge
4 days ago
**Job description**:
Job Title:
Concierge Job Purpose:
To create a positive first impression, being of tidy personal appearance, wearing uniform and identification badge, provide exceptional levels of customer service that will meet the needs and expectations of residents.
Concierge Job Duties:
- Meet, greet and assist residents in a professional, friendly manner.
- To maintain a clean and tidy appearance of Concierge reception area at all times.
- Use the latest technology to streamline administration, allowing more time with residents.
- To anticipate, meet and exceed resident’s queries/requests through excellent communication skills, both verbal and written.
- Co-ordinate the day to day running of the building liaising with residents and Estate Property Manager to ensure all relevant information is communicated correctly and efficiently.
- Monitor and maintain standards of dress, attendance, punctuality, reliability and customer service, taking any necessary actions to achieve the highest standards of service delivery.
- Inspect on a daily basis the Cleaning Services, Grounds Maintenance in communal areas are to the correct standard.
- Inspect on daily basis internal and external areas, reporting any defects, security, complaints or health & safety concerns to Estate Property Manager.
- Ensure refuse areas are checked on a daily basis and kept clean and clear; also manage bin rotation presented to council for collection, with bins returned to their correct location.
- Manage and organise postal/courier deliveries on behalf of residents/estate and ensuring all items are recorded, stored safely and ready for collection.
- Manage and have responsibility for issuing/recording fobs/keys to correct personnel and checking appropriate authorisation/disclaimers are in place.
- Manage and liaise with contractors, signing them in/out, issuing visitor badges and communicating with residents/estate.
- Managing parking permits to car park users and allowing contractors access/egress to dedicated spaces provided.
- Collaborate with Contracts Manager, senior managers and the client to improve service delivered to residents of all tenures. Skills:Previous Concierge experience, preferably within luxury residential developments, effective organisational skills, proactive and enthusiastic, demonstrate confidentiality and discretion, attention to detail, excellent problem solving skills, innovative, strong judgement and decision making skills, IT literacy, Comprehensive knowledge of Health & Safety.Qualifications:
**SIA Security Licence desirable**
- IOSH/NEBOSH Qualification desirable
- GCSE in English Language or equivalent
- GCSE in Mathematics Language or equivalent
Location: Porters Edge, SE16 7FU
**Job description**:
Job Title:
Concierge Job Purpose:
To create a positive first impression, being of tidy personal appearance, wearing uniform and identification badge, provide exceptional levels of customer service that will meet the needs and expectations of residents.
Concierge Job Duties:
- Meet, greet and assist residents in a professional, friendly manner.
- To maintain a clean and tidy appearance of Concierge reception area at all times.
- Use the latest technology to streamline administration, allowing more time with residents.
- To anticipate, meet and exceed resident’s queries/requests through excellent communication skills, both verbal and written.
- Co-ordinate the day to day running of the building liaising with residents and Estate Property Manager to ensure all relevant information is communicated correctly and efficiently.
- Monitor and maintain standards of dress, attendance, punctuality, reliability and customer service, taking any necessary actions to achieve the highest standards of service delivery.
- Inspect on a daily basis the Cleaning Services, Grounds Maintenance in communal areas are to the correct standard.
- Inspect on daily basis internal and external areas, reporting any defects, security, complaints or health & safety concerns to Estate Property Manager.
- Ensure refuse areas are checked on a daily basis and kept clean and clear; also manage bin rotation presented to council for collection, with bins returned to their correct location.
- Manage and organise postal/courier deliveries on behalf of residents/estate and ensuring all items are recorded, stored safely and ready for collection.
- Manage and have responsibility for issuing/recording fobs/keys to correct personnel and checking appropriate authorisation/disclaimers are in place.
- Manage and liaise with contractors, signing them in/out, issuing visitor badges and communicating with residents/estate.
- Managing parking permits to car park users and allowing contractors access/egress to dedicated spaces provided.
- Collaborate with Contracts Manager, senior managers and the client to improve service delivered to residents of all tenures. Skills:Previous Concierge experience, preferably within luxury residential developments, effec
-
Concierge
7 months ago
London, United Kingdom The BoTree- Concierge Full timeThe BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for a **Concierge.** As a Key Ambassador of The BoTree Hotel, our **Concierge** role is to deliver a warm welcome to all our guests. Our** Concierge** will ensure that...
-
Assistant Head Concierge
7 months ago
London, United Kingdom Concierge Full timeCOMO Hotels and Resorts are an award-winning, family-owned group of 15 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...
-
Concierge
6 months ago
London, United Kingdom Concierge Full timeCOMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping...
-
Head Concierge
6 months ago
London, United Kingdom Haymarket Hotel - Concierge Full timeWe have an exciting opportunity for a Head Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and logical way. This is a hands-on, management role and...
-
Desk Concierge
17 hours ago
London, United Kingdom Concierge - The Landmark London Full timeThe Landmark London is recruiting for a **Desk Concierge**. Are you passionate about world class service and would you like to work in a hotel that has been awarded **4th position **in **The Sunday Times’ ‘100 Best Companies to Work For’ in 2020**? To thank you for your hard work and loyalty, some of the **excellent benefits** you will enjoy...
-
Desk Concierge
16 hours ago
London, United Kingdom Concierge - The Landmark London Full timeThe Landmark London is recruiting for a **Desk Concierge**. Are you passionate about world class service and would you like to work in a hotel that has been awarded **4th position **in **The Sunday Times’ ‘100 Best Companies to Work For’ in 2020**? To thank you for your hard work and loyalty, some of the **excellent benefits** you will enjoy...
-
Concierge
7 months ago
London, United Kingdom Ham Yard Hotel - Concierge Full timeWe have an exciting opportunity for a Concierge to join our highly successful team here at our Ham Yard Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...
-
Night Concierge
6 months ago
London, United Kingdom Haymarket Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...
-
Junior Desk Concierge
6 months ago
London, United Kingdom Concierge - The Landmark London Full timeThe Landmark London is looking for youto be our **Junior Desk Concierge**! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Junior Desk Concierge** at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...
-
Junior Concierge
7 months ago
London, United Kingdom Covent Garden Hotel - Concierge Full timeWe have an exciting opportunity for a Junior Concierge to join our highly successful team here at our Covent Garden Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...
-
Junior Concierge
2 hours ago
London, United Kingdom Number 16 Hotel - Concierge Full timeWe have an exciting opportunity for a Junior Concierge to join our highly successful team here at Firmdale Hotels. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention...
-
Night Concierge
3 days ago
London, United Kingdom Covent Garden Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at the our Covent Garden Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest...
-
Night Concierge
2 days ago
London, United Kingdom Charlotte Street Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at the our Charlotte Street Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest...
-
Night Concierge
7 months ago
London, United Kingdom The Soho Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at The Soho Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...
-
Residential Concierge Days
2 hours ago
London, United Kingdom Office Concierge Full timeWe have a new opportunity to join our incredible team at Battersea Power Station. The iconic Grade II* listed building and surrounding area has been brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world, a place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks and...
-
Night Concierge
7 months ago
London, United Kingdom The Soho Hotel - Concierge Full timeWe have anexciting opportunity for a Night Concierge to join our highly successful teamhere at The Soho Hotel. Your main priority will be to help run the conciergedesk in the absence of the wider team throughout the evening. This will includeanswering any incoming calls, helping guests with their luggage, reacting andadhering to guest requests and assisting...
-
Concierge
7 months ago
London, United Kingdom APEX Resourcing Full timeWe're on the lookout for a dedicated Hotel Concierge to join a brand-new exquisite 5-Star Luxury Hotel located in the heart of London's vibrant West End district. This brand new opportunity will allow you to embark on a fresh and exciting career with a unique and exciting luxury brand with a a good base salary, service charge and excellent benefits. **The...
-
Concierge A
2 days ago
London, United Kingdom Abbatt Property Recruitment Full timeAbbatt Property Recruitment have many Temporary Day Concierge opportunities for residential developments located in and around the City of London. As a Temporary Day Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be the first and main...
-
Concierge
7 months ago
London, United Kingdom The Ned Full time**Concierge**: Key ambassadors of The Ned, from welcoming guests at our doors to tailoring their stay in London at the Concierge desk, our Concierge Team are knowledgable, warm and welcoming, ensuring our guests have 5* experience. The concierge is a key member of the front of house team who will play a pivotal role in the guest experience. You will always...
-
Concierge
18 hours ago
London, United Kingdom Residential Management Group Ltd Full time**Concierge - Full Time Permanent** **7 am to 7pm - 4 shift on/ 4 shift off rota** **Salary: £25,000 per annum** **Location: Wembley, Middlesex** RMG are an industry leader within the Property Management sector and we are now looking for a Concierge to join our team at one of our flagship developments in Wembley. **The Role of the Concierge**: - Cover...