Customer Service Adviser

4 months ago

Havant, United Kingdom Brook Street Full time

**Customer Service Executive**

**Havant**

**£25k - £27k per annum**
- Do you have previous Customer Service experience?_
- Do you work well on computer packages such as Excel and pick up new software easily?_
- Do you have strong communication and organisational skills?_

If you answered **yes** on all of the above, then read on:
***

Our client is recruiting for Customer Service and Support professional who will be responsible for providing exceptional customer service and support to all customers and end users as well keeping customers up to date with all the latest products and solutions.

This is a really exciting time to join the company as they are going through a period of growth which is likely to continue for a long time They are looking for someone with strong customer service experience who can understand and meet their customer's needs.

**About the job**:
Your main responsibility will be to provide exceptional customer service and support to all customers and end users.

As a Customer Service Executive you will serve as a primary point of contact for customer inquiries and requests aiming to resolve them promptly and effectively.

You will be supported by the wider team and organisation with upskilling and training to solid technical product knowledge and by understanding the customer's needs, provide appropriate solutions and guidance to add value to the customer's business.

Providing high levels of customer service is key

You will:

- Process customer orders accurately and in compliance with company policy and procedures.
- Monitor order status, communicating any issues to customers.
- Liaising with customers building solid relationships and providing excellent customer service.
- Respond to customer enquiries providing after sales support, including technical advice.
- Maintain and validate accurate records of customer interactions, inquires and resolutions in the CRM system.
- Actively seek to increase customer order values through offering additional products and services.
- Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Actively encourage distributors to place orders through e-commerce website.
- Ensure back orders are distributed as soon as possible, taking the opportunity to upsell to customers. Capture and report nil stock or back-order items to Procurement Manager.

**Who's right for the job?**
- 3 years experience from office based customer service role
- Confident, professional, and friendly personality and approach.
- Use of Microsoft Excel, Word, SharePoint, Business Dynamics, Dynamics 365 and Powerbi. (You don't need to have experience with all of these but an ability to learn and solid experience with Microsoft office package is vital).
- Strong verbal and written communication skills.
- Excellent problem-solving skills, with the ability to provide effective solutions.
- Empathy and patience when dealing with customer concerns.
- Strong organisational and multitasking skills.
- The ability to prioritise and manage time effectively.
- Ability to keep calm under pressure, adapt to changing priorities and work well in a fast-paced environment.
- Positive attitude, resilience, and a strong commitment to delivering excellent customer service.
- Represent the company in a positive, polite and controlled manner, without exception.

**What's in it for you?**

***

Our client offers a basic** salary of circa £25k - £27k per annum, depending on experience.**

You will work Monday to Friday, 9am to 5pm with no weekend work In addition they offer private healthcare, free parking and a start of the art office space.

**Let's get started**

This is a **permanent full-time position** with a **start as soon as possible**. This would suit someone who has worked previously in a office-based customer service role, with experience of maintaining strong business relationships. They will have strong telephone communication skills, strong motivation to learn, and a passion for providing an excellent customer service**.

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