Customer Service Advisor
6 months ago
**Job Description**:
Exciting Opportunity in Edinburgh Join Our Team as a Face-to-Face Customer Service Advisor, 28 hours per week
Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.
**Position**: Face-to-Face Customer Service Advisor
**Location**:Niddrie, Edinburgh
**Start Date**: ASAP
**28 hours per week**
**Hours of work**: Monday, Tuesday & Thursday 08:45 - 16:15, Friday 08:30-16:00.
- Non working day Wednesday_
**Hourly Rate**: £12.81
**Role Information**:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.
**Responsibilities**:
- Interact with residents face-to-face, addressing their inquiries and providing assistance.- Take payments, process service requests, and manage customer information accurately.- Collaborate with team members to ensure effective service delivery.- Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.- Stay up-to-date with relevant information and policies to provide accurate assistance.**Requirements**:
- Excellent interpersonal and communication skills.- Previous customer service experience preferred.- Ability to handle challenging situations with patience and empathy.- Strong organisational and multitasking abilities.
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