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Referrals Co-ordinator

4 weeks ago

Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

The post holder will provide a comprehensive administrative service within their team, being responsible for actioning and registering referrals for several clinical teams.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities.
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Action referrals and register patients from a range of services with the ability to identify and extract relevant information in a timely and accurate manner.
3. Answer all telephone calls within the defined timeframe.
4. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
5. Record information in the chosen software timely and accurately in line with the standard operating procedures.
6. Manage all calls in a controlled and professional manner.
7. Deal with difficult callers in a calm and professional manner.
8. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
9. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
10. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
11. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

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