Customer Service Advisor

2 days ago


Chippenham, United Kingdom People Solutions Group Limited Full time

What's in it for me?

We are currently recruiting for Customer Service Advisors to work for a short term period to manage a high volume of calls. This will last approximately 3-4 weeks, so would suit a university student.
Monday to Friday 09:00-17:00
The pay rate for this role is £9.90ph
This is an office based role in Chippenham

Day to Day Duties

As a Customer Service Advisor your duties will include:
Answering calls in a professional consistent & responsive manner, establishing a rapport with the customer to ensure they have a positive call experience.
Process all customer orders and requests accurately
Achieve the required standards in quality monitoring assessments and answer the desired number of calls within the set timescales
Resolve any customer service issues using information provided
Speak confidently and at an appropriate pace for the listener

Essential Skills

To be considered for the Customer Service Advisor role you will need to posses the following skills / attributes:
Have a genuine passion for speaking to Customers, with the ability to understand the importance of customer service and always puts the customer first
Ability to effectively diffuse conflict situations, placating difficult customers
Be computer literate, with accurate keyboard skills
Be able to demonstrate self-motivation and resilience
Have good attention to detail and sound organisational skills

Desirable Experience

It would be beneficial if you have worked within a customer service advisor / call centre role previously

What training is provided?

Full training provided

Contact

Phone:



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