Customer Service Advisor
2 days ago
**Customer Service Advisor**
**Location**:Chippenham, South Gloucestershire
**Salary**:£19,000 - £23,000
**The Company**:
My client is an award-winning national insurer with a reputation for exceptional customer service and quality. They have an established and loyal client base and are keen to expand this sustainably over the next few years. They are also recognised within the industry as a great place to work and place real value in their people.
**The Role**:
The Customer Service Advisor will be responsible for assisting to deliver the long-term strategy of my client. You will be the primary point of contact for the business, dealing with a variety of customer queries over the phone and in person.
**Responsibilities Will Include**:
- Reviewing and advising customers on insurance requirements
- Identifying and initiate cross-selling opportunities/activities
- Administering client instructions to meet compliance standards
- Dealing with insurance claims within authority levels and in accordance with claims standards
- Implementing customer money collection
- Developing and sustaining effective working relationships with customers, members of the wider company and colleagues
**The Requirements**:
- Proven track record in delivering excellent customer service
- Ability to build relationships through effective written and verbal communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and to use NFUM systems
- Able to manage own workload and able to work effectively under pressure
- Willingness to learn new skills
- Hard working and great team player
- Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence
- Desire to be the best
If you can bring the above skills and attributes we will bring you the skills, knowledge and confidence you need to succeed in a company which is hugely valued and trusted by its customers. **APPLY NOW**
**Salary**: £19,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chippenham, SN15 4LQ: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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