Service Advisor
7 months ago
Ready to join the largest car company in the world?
An exciting opportunity has just opened Parks Motor Group is looking for a Service Advisor to join our Toyota team based in Carlisle.
**Role info**:
Service Advisor
Carlisle
Competitive Market Salary
Full-time Permanent
Plus Up to 30 Days Holiday, Full Manufacturer Product Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, and More
**About us**:
As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first - every day, everywhere.
Established in 1971, Park’s is a private family-owned business, which takes great pride in being Scotland’s leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.
Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.
**The Service Advisor role**:
As a Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved. As a Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company, leading the way in Hybrid engine technology and innovation so we are constantly evolving. There is always something new just around the corner
**Key Highlights of the Role**:
+ Being a central point of contact for customer care and vehicle lifecycle support
+ Connecting with the customer to understand service/repair requirements
+ Providing accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
+ Introducing the customer to the appropriate technician to discuss the work where helpful
+ Scheduling work to meet customer requirements
+ Tracking and reporting issues that could affect customer satisfaction or team targets
+ Encouraging the sale of Toyota parts and accessories whenever possible
+ Ensuring that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists
+ Connecting personally with customers following service or repairs to ensure total resolution and customer satisfaction
**What we are looking for**:
+ Previous customer-focused work experience is advantageous, however no specific industry experience is required
+ A full UK driving licence
+ Eligibility to work in the UK
+ Flexible to work hours required to carry out the role effectively and take on infrequent travel for work and training purposes
+ High standards of verbal and written communication
+ Good level of general education - at least National 5s in English and Maths and ideally Highers (or equivalent)
+ Good IT skills, (MS Word, PowerPoint and Excel) and social media skills
+ Interests that support your work life balance
**What’s on Offer**:
+ Competitive market salary
+ Contributory Pension/life assurance scheme
+ Training and on-going development with the Award-Winning Toyota Academy
+ Opportunity for career progression
+ 5 day working week
+ 30 days holiday
+ Full manufacturer accredited training including fully funded travel
+ BEN Automotive Assistance Program
+ Discounted Servicing for you and your family
+ Contributory Pension Scheme
+ Refer a friend scheme earning £1000+ a year
+ Attractive discounts when purchasing new and used cars
+ Subsidised car leasing scheme accessible to you and your family
Ready to join the largest car company in the world?
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
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