Service Advisor

6 months ago


Carlisle, United Kingdom Arnold Clark Full time

**Salary**: £25,740 with up to £37,000 OTE plus benefits
**Type of work**: Permanent
**Location**: Carlisle
About the role

We are currently recruiting for a new Service Advisor to help us keep our Carlisle Motorstore running smoothly.

What we can offer you

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
Prospect of progressing to an IMI training programme

Hours

Monday - Friday 8am - 6pm

About the role

Our Service Advisors are responsible for delivering and maintaining a fantastic experience for all our aftersales customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
Liaising with the workshop to ensure that customer requirements are fulfilled and communicated accurately.
Following the company’s digital journey from booking in a customer to creating their invoice for payment.
Explaining fully to customers any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
Treating any dissatisfied customers with empathy and understanding and having the confidence to take a positive approach in finding solutions.
Maintaining knowledge of aftersales products and services, and upselling where appropriate.
Making sure the customer database is updated and accurate at all times.

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
The ability to multi-task and be highly adaptable within a busy environment.
Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
Ability to prioritise your workload.
Ability and willingness to work with defined processes and guidelines.
Good core administration skills to accurately capture customer details to the required standards.
A full UK driving licence.

Nice to have (but not essential)

Experience of upselling products or services is desirable.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about life at Arnold Clark, visit our website.

LinkedIn
Facebook
X

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance


  • Service Advisor

    5 months ago


    Carlisle, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Cumbria **Town/City**: Carlisle **Sector**: Service Department, Car Dealership **Salary**: £30000 per annum **Job ref**: 131627 **Service Advisor needed in Carlisle**: - Basic Salary of up to £30,000. - Working Hours - Monday - Friday (8:30am - 5:30pm), 1 in 3 Saturday morning's on a Rota basis. - Experience using Kerridge / Pinewood...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Vertu Motors Full time

    **Bristol Street Motors CUPRA Carlisle** Bristol Street Motors CUPRA Carlisle are recruiting! This well established business has a great opportunity for a Service Advisor to join their outstanding team. We are offering a very competitive basic salary of up to £30,500 with an OTE of up to £33,000 depending upon skills and experience plus excellent Company...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Lookers Plc Full time

    Overview: **Location**:Volkswagen Carlisle **Hours**:42;** **Monday - Friday: 08:30-17:30, Alternate Saturdays 08:30-12:30 **Salary**:£32,000 plus bonus up to £4,800 Lookers **_VW Carlisle _**is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team which consists of _a team_**_ Service Advisors, Vehicle...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Lookers Plc Full time

    OTE: GBP £37,000.00/Yr. Overview: **Location**:Volkswagen Carlisle **Hours**:42;** **Monday - Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 **Salary**:£36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus) Lookers **_VW Carlisle _**is recruiting for an experienced and dedicated Service Advisor to join our...


  • Carlisle, United Kingdom AKA Recruitment Ltd Full time

    **aka Recruitment **are excited to continue working with a fantastic dealership group to bring you this Service Advisor position. Working at their Carlisle branch, although past automotive experience is advantageous, previous customer service advisors out of the trade will also be considered **Job Duties Include**: - Dealing with Customer both face to face...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Park's Motor Group Full time

    Service Advisor Location: Carlisle Franchise: Hyundai Park’s Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor for our Service Centre based in Carlisle. About the role: You will work within our friendly team supporting our branch and its customers through the various...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a **Service Advisor **at **Lloyd KIA, Carlisle.** As a Service Advisor your duties will include: - Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. - Advising on technical queries/issues. - Booking vehicles into the department for...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Vauxhall Carlisle** Here at Bristol Street Motors Vauxhall Carlisle, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering basic salary between...


  • Carlisle, Cumbria, United Kingdom Park's Motor Group Full time

    Service Advisor Role OverviewPark's Motor Group is seeking a motivated individual to fill a Service Advisor position at our Carlisle service centre.About the JobAs a Service Advisor, you will be responsible for supporting our branch and its customers through various administration services.Key ResponsibilitiesHelp manage the team's daily workloadProcess...


  • Carlisle, United Kingdom Telford Skoda (Carlisle) Full time

    **Automotive Service Advisor Job available!** **Location Carlisle** We are recruiting for a fantastic opportunity with a growing franchised dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. We are a family run Skoda Dealership. We are looking...


  • Carlisle, United Kingdom GLL Full time

    **Customer Service Advisor** GLL is looking for a Customer Service Advisor at The Sands Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Carlisle Motorstore running smoothly. **What we can offer you** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments - Pension...

  • Service Advisor

    5 months ago


    Carlisle, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Carlisle About the role We are currently recruiting for a new Service Advisor to help us keep our Carlisle Motorstore running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom Audi Full time

    **The opportunity**: As a Service Advisor for Swansway you’ll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house customer journey and offer...

  • Support Centre Advisor

    6 months ago


    Carlisle, United Kingdom North West Ambulance Service NHS Trust Full time

    A vacancy has now arisen for a Support Centre Advisor. This position is based at Salkeld Hall, Carlisle. This varied role entails managing incoming telephone calls relating to staffing issues, vehicle breakdowns, Airwave communication faults, patient pathway referrals, the safeguarding of vulnerable adults and children, plus a range of other matters which...

  • Support Centre Advisor

    6 months ago


    Carlisle, United Kingdom North West Ambulance Service NHS Trust Full time

    Due to the continued expansion and investment within the North West Ambulance Service Support Centre, a vacancy has now arisen for a Support Centre Advisor. This position will be based at Salkeld Hall, Carlisle. Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day, seven days a...

  • Support Centre Advisor

    5 months ago


    Carlisle, United Kingdom North West Ambulance Service NHS Trust Full time

    Due to internal promotion, several vacancies have now arisen for Support Centre Advisors. These positions are based at Salkeld Hall, Carlisle. We are looking for 4 positions x2 permanent x2 maternity cover 12 months 37.5 hours - rotating shifts Part time hours will be considered You will be required to work rotating shifts providing cover 24 hours a day,...

  • Service Advisor

    6 months ago


    Carlisle, United Kingdom RecruitmentRevolution.com Full time

    Ready to join the largest car company in the world? An exciting opportunity has just opened! Parks Motor Group is looking for a Service Advisor to join our Toyota team based in Carlisle. **Role info**: Service Advisor Carlisle Competitive Market Salary Full-time Permanent Plus Up to 30 Days Holiday, Full Manufacturer Product Training, Attractive Discounts...


  • Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Customer Service Advisor **Contract Type**:Permanent **Salary**:£26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) **Working Hours**:35 hrs per week **Location**:Carlisle **Working Pattern**:Rotation 2 **The difference you will make as a Customer Service Advisor.** **About you** **Why Riverside?** At...


  • Carlisle, United Kingdom The Riverside Group Full time

    **Job Title**:Customer Service Advisor **Contract Type**:Permanent **Salary**:£26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) **Working Hours**:30 per week **Location**:Speke, Liverpool **Working Pattern**:Carlisle - Week- Mon- Tue- Wed- Thurs- Fri- Sat- Sun- 1- 06:30 - 12:30- 06:30 - 12:30- 06:30 - 12:30- 06:30 -...